Patient Services Representative - Center for Life Management

Fulfill your purpose at CLM: https://www.youtube.com/channel/UC8bCS3JufXrPyr7SgiLrusQ

Center for Life Management (CLM) provides Southern New Hampshire's most comprehensive array of outpatient mental healthcare. We offer innovative and evidence-based services that enhance the health and well-being of individuals and families. We partner with local and state-wide organizations to achieve our mission and together build stronger communities and greater awareness for whole health and wellness. The Patient Services Representative provides administrative support to clinical staff, medical providers, clients, families and visitors. This is a full time, 40 hour per week position and is considered non-exempt in accordance with the Fair Labor Standards Act (FLSA).

The position works from the Salem, NH Office with a schedule of Monday – Thursday 12:00 p.m. – 8:00 p.m. and Friday 8:30 a.m. – 5:00 p.m.

Major Functional Areas and Description of Duties

• Engage clients and visitors during check in and check out process;
• Collect co-payments, outstanding balances, authorizations and signatures on needed forms ensuring all receivables are appropriately collected and documented;
• Scan in and appropriately label paperwork into electronic medical record;
• Answer phones professionally and direct calls to appropriate staff;
• Provide administrative support via centralized scheduling practices by setting up appointments immediately following a session and/or outreach after a missed appointment occurs;
• Coordinate staff calendars, set up video conference meetings, and assign treatment rooms as needed;
• Stock office supplies, equipment, and other materials to be readily available for use by all;
• Promptly communicate concerns, questions, and/or important information with appropriate Manager, clinical supervisor, administrative team member, clinical and/or medical staff;
• Provide timely documentation in for continuity of client care;
• Support the efforts of the department in ensuring a wrap-around approach is provided to the client;
• Perform functions professionally and in a manner that protects the integrity and confidentiality of clients and staff;
• Actively engage in appropriate team meetings and committees as requested by supervisor;
• Represent CLM in a professional and appropriate manner in all settings;
• Perform all other duties as assigned by supervisor.

Qualifications and Skills

• High school diploma or equivalent required;
• Previous experience as an administrative assistant in a healthcare setting preferred;
• Strong communication, interpersonal, and customer service skills required to interact with clients, families, staff and visitors in a professional manner;
• Ability to work in a fast-paced environment with strong organizational skills, ability to problem solve, multi-task, and manage competing tasks while attending to details and adhering to deadlines;
• Ability to maintain composure and exercise sound judgment in routine, urgent, and emergent administrative tasks;
• Proficient computer skills and knowledge of Microsoft office applications with emphasis on Word, Excel, Outlook and TEAMS;
• Ability and desire to work as part of a team while also able to be self-directed and motivated with minimal supervision;
• Flexibility to adapt schedule and fill in as needed;
• Ability to acquire and effectively execute new skills as needed according to evolving department needs.

Physical Demands and Working Conditions

The majority of the work takes place in an office setting. Manual dexterity is needed to use computers and standard office equipment. The ability to sit for extended periods of time is required.

Benefits

At Center for Life Management, we offer a robust benefits package because caring for our staff is just as important as caring for our clients. Benefits for benefits eligible employees include:

• Comprehensive health insurance (medical, dental, vision)
• Health Reimbursement Arrangement
• Flexible Spending Account
• Paid earned time (3 weeks in year one, caps at 6 weeks)
• Paid holidays (8) with bonus birthday holiday in your birth month
• 403(b) Retirement Savings Plan with 3% company contribution upon 1 year of employment
• Life Insurance paid by company
• Short and Long Term Disability paid by company
• Accidental Death and Dismemberment Insurance paid by company
• Employee Assistance Program (EAP), accessible to staff and their natural supports
• Company issued cell phone and laptop as needed for role
• Scholarship for professional advancement
• Mileage reimbursement for applicable positions
• On the job training and continuing education opportunities
• Rewarding and supportive work environment with excellent opportunities for career growth
• Meaningful relationships with your co-workers and the individuals we serve
• Flexible work schedule
• Teamwork, teamwork and more teamwork!

The Center for Life Management has partnered with New England College to offer a Master’s Degree! This is an exciting opportunity for CLM staff to earn a Master of Science in Clinical Mental Health Counseling (MS) degree in 3 years. 

Who’s Eligible and What’s Required:

• Must be a regular, full-time CLM employee in good standing for 9 months or more.
• Must hold a Bachelor’s Degree.
• Must agree to a five (5) year commitment of full-time employment in good standing with the Center for Life Management (beginning from start date/year of Professional Development Program participation).
• Participants must maintain a B average to continue participation in the program.

*Cost of tuition is covered by Center for Life Management

*Employee is responsible for applicable taxable portion of tuition remission

Join CLM and make your career dreams a reality!

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