Patient Services Representative - Bluestone Physician Services

Bluestone Physician Services’ unique, robust model of care goes beyond primary care services. Our model is tailored to patients living with multiple chronic conditions and disabilities. Bluestone recognizes that patients need a customized approach to care that is preventative, proactive and includes all members of the care team. Medical providers, nurses and social workers collaborate with patients’ other healthcare providers and families.

Our Care Model delivers customized care that is preventive, proactive, and includes all members of the care team, patients and their families.  Our patients experience 21% less ER visits, 36% less hospitalization and 41% less hospital re-admissions compared to patients with similar conditions and complexities. Bluestone has locations in Minnesota, Wisconsin, Florida and uses a mobile clinic approach to provide care to patients within Assisted Living, Memory Care, and Group Home Facilities.

At Bluestone, our employees are our most valuable asset. We know our success is only possible through the hard work and dedication of each of our employees. 

Position Overview:

Join our revenue cycle team in a full-time phone triage and administrative support position. The Patient Services Representative is an important part of the administration team. This role has two buckets of primary responsibilities including answering and routing a high-volume of incoming phone calls, supply ordering, and other miscellaneous administrative tasks while providing crucial support as a member of our Revenue Cycle team by addressing caller’s billing or insurance inquiries, processing patient payments, and overseeing incoming and outgoing mail responsibilities. 

Responsibilities:

• Route incoming phone calls to appropriate party
• Sort, Scan and distribute incoming mail including patient and insurer payments, payor correspondence, and returned statement mail
• Manage and order supplies for office and field staff
• Manage outgoing mail and shipping including the generation of collection letters
• Assist with various administrative tasks as needed
• Process payment(s) on behalf of patient or patient representative 
• Generate printed claim materials, process and mail

Qualifications:

Education/Certification/Experience

• High school diploma or equivalent required
• Previous phone experience preferred, but not required

Knowledge/Skills/Abilities

• Knowledge or an understanding of healthcare documents and patient care notes preferred, but not required
• Knowledge or understanding of insurance, billing or collections best practices preferred, but not required 
• Detail oriented and accurate
• Collaborates effectively within team setting with clinical and non-clinical staff
• Ability to deal with change and ambiguity
• Excellent interpersonal and customer service skills
• Excellent written and verbal communication skills
• Computer proficient, 45 WPM typing
• Demonstrated compatibility with Bluestone’s mission and operating philosophies
• Demonstrated ability to read, write, speak, and understand the English language

Bluestone Benefits:

• Health Insurance
• Dental Insurance
• Vision Materials Insurance
• Company paid Life Insurance
• Company paid Short and Long-term Disability
• Health Savings Account (with employer contribution)
• Flexible Spending Account (FSA) 
• Retirement plan with 4% matching contributions
• Eight paid holidays for office closures plus two floating holidays
• Three weeks (15 Days) Paid Time Off (PTO)
• Regular business hours

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