Patient Services Specialist - Orthopaedics - Texas Tech University

Major/Essential Functions

• Answers incoming phone calls, certifies that all patient information is updated and correct and handles the needs of the call appropriately
• Schedules patient appointments appropriately by following scheduling guidelines
• Handles patient messages delegated from nurse, providers, and supervisor
• Greet all patients as they arrive to the clinic and certifies that all patient information is updated and correct
• Follows appropriate procedures for checking patients in and out of the clinic.
• Handles payment transactions and completes necessary batch closing and deposit documentation every day
• Maintains a tidy waiting room and ensures all patients are informed about clinic delays
• Assists managed care team with referrals, insurance verification and authorization as needed

Grant Funded?

No

Pay Grade Minimum

Salary commensurate with related education, experience and/or skills.

Pay Basis

Hourly

Schedule Details

M-F 8-5

Work Location

Lubbock

Preferred Qualifications

• Experience interacting effectively with staff, physicians, other team members and patients in a medical setting.
• Experience working in a busy environment.

Campus

HSC - Lubbock

Department

Ortho Surgery Dept Lbk Genl

Required Attachments

Resume / CV

Job Type

Full Time

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website.
 

Job Group

Executive and Admin Assistants

Shift

Day

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications

Education: A minimum of a high school diploma or equivalent
Experience: 1 year customer service, office or related experience. Additional education may substitute for the experience requirement

Does this position work in a research laboratory?

No

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.