Patient Services Specialist - Barrow Brain and Spine

BARROW BRAIN AND SPINE

Patient Services Specialist

DO YOU HAVE WHAT IT TAKES TO BE PART OF OUR WORLD-CLASS TEAM?

At Barrow Brain and Spine, each team member is dedicated to the highest levels of performance, integrity, collaboration and commitment to patient care. These are not just words on a page, this is our culture. If you are looking for an extraordinary work environment dedicated to enhancing the lives of our patients and team members, we look forward to hearing from you.

PUSHING THE BOUNDARIES OF EXCELLENCE

While we’re lifelong students in the world of brain, spine, and pain management advancements, we also drive much of that discovery and achievement through our association with the Barrow Neurological Institute. We diagnose and treat a wide array of complex conditions and have proven, evidence-based outcomes.

FLSA STATUS: Hourly (Non-Exempt)

JOB SUMMARY:

Welcomes patients, visitors, vendors and staff by greeting them, in person or on the telephone; registers patients and checks patients in for appointments, answers or refers inquiries.

JOB DUTIES & RESPONSIBILITIES:

• Prepares office for daily activities
• Screens visitors and responds to routine requests for information
• Greets patients arriving for appointments and ensures that all paperwork, insurance information etc. are up to date and correct
• Collects co-pay if necessary and issues receipt
• Notifies physician office and/or clinic staff of patient arrivals
• Maintains accurate and timely patient information in Centricity database
• Checks films in through computer database
• Answers telephones and transfers caller to appropriate staff member
• Scans all appropriate paperwork into EMR including outside records
• Attends staff meetings and participates in special committees
• Other duties and assignments as necessary

PERFORMANCE REQUIREMENTS

• Reports to work regularly without undue tardiness
• Maintains positive attitude and demonstrates professionalism at all times
• Dresses appropriately and professionally
• Works independently, without direct supervision
• Completes work accurately and in a timely manner
• Excellent oral, written & telephone communication, along with tact, diplomacy
• Strong customer service skills
• Prioritizes work activities and accepts multiple job duties
• Maintains effective working relationships with physicians, administration and other staff members

EDUCATION & EXPERIENCE

• Prior experience in a medical office setting preferred
• Some knowledge of medical terminology desirable, but not mandatory