PATIENT SERVICES SPECIALIST - University of Washington

Req #: 240569 Department: UW MEDICAL CENTER NORTHWEST HEART INSTITUTE CTR Posting Date: 11/05/2024 Closing Info: Closes On 11/12/2024 Salary: $25.81 - $37.48 per hour Shift: First Shift Notes: As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-classified-staff-20210208.pdf) The **Heart Institute at UW Medical Center-Northwest** has an outstanding opportunity for a **PATIENT SERVICES SPECIALIST: job profile- 3.** The Heart Institute is proud to provide a wide spectrum of outpatient cardiac services for patients across the Greater Seattle Area. **WORK SCHEDULE** + Full-time, 100% FTE (40 hours per week) + Day Shift **POSITION HIGHLIGHTS** + Conveniently located near public transportation + Make a difference for the patients and employees we serve + Opportunity to provide career growth **DEPARTMENT DESCRIPTION** Located in north Seattle, Heart Institute at UW Medical Center - Northwest provides a wide range of cardiac services, including early prevention, risk assessment and acute and chronic disease management. **POSITION HIGHLIGHTS** + Conveniently located near public transportation + Make a difference for the patients and employees we serve + Low volume of patients to schedule, but complex scheduling + Opportunity to provide career growth **PRIMARY JOB RESPONSIBILITIES** + Demonstrates ability to schedule new, return, and procedure appointments and coordinate and schedule ancillary appointments consistent with patient needs and clinic scheduling guidelines, and to schedule interpreter services + Demonstrates ability to cancel and reschedule appointments (noting correct cancellation reason); review daily schedule to identify patients who did not keep scheduled appointments and notify clinical staff/patient as appropriate; manage wait list + Follow an effective workflow for the referral process to address both internal and external referrals, as well as communicating with referring providers + Demonstrates ability to provide confidential care to patients and families and successfully meet both internal and external customer needs + Utilize forms and letters to document the process + Follow processes for specific subspecialty referrals with physicians + Maintain a database for tracking referrals using EPIC and oversee the referral process for compliance with process + Create, maintain, and adjust provider templates per provider requests **REQUIRED QUALIFICATIONS:** + High school graduation or equivalent + Two years Patient Services Specialist 2 experience **OR** + An equivalent combination of education/experience **ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER** UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals. **Excellence. Exploration. Education. (https://www.uwmedicine.org/about/career-opportunities/uw-medical-center-montlake)** Become part of our team. Join our mission to make life healthier for everyone in our community. University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.