Patient Support Specialist (CSR) at GoGoMeds

GoGoMeds is located in Southgate, KY and is a leading provider of premium online pharmacy services. We are focused on providing our patient's a seamless experience by leveraging technology within our pharmacy to deliver superior customer interactions and service. We’re motivators, go-getters, and we’re constantly seeking out ways to improve our customer experiences, processes, and ourselves.  If you’re ready to be a part of an organization that is rapidly growing and making an impact on the future of pharmacy, GoGoMeds has the right opportunity for you!

GoGoMeds is seeking experienced full-time Patient Support Specialist (CSR) to join our talented team. 

Duties will include:

• Receive, document and resolve patient inquiries via phone, email, and/or chat
• Build lasting relationships with patients
• Processing patient payments and resolve billing discrepancies
• Support and train peers as needed
• Comply with all state and federal laws
• Other reasonable duties as assigned by manager

Work in multiple computer systems and support multiple platforms

Competencies Valued:

• Display passion for and responsibility for the customer
• Display a passion for what you do and a drive to improve
• A strong drive to complete tasks and accomplish goals
• Dependability, punctuality, and accountability
• Strong multitasking, problem solving, and prioritizing skills
• Strong stress and time management skills
• Excellent verbal and written communication
• Ability to speak and type simultaneously while using three or more computer programs

Strong empathy and active listening skills

Preferred Qualifications:

• Bilingual a plus
• Proficiency in Microsoft Office programs

• At least 1 year of previous call center experience
• Previous experience in a medical office/facility
• Background in healthcare/ medical terminology

Required Qualifications:

• High School Diploma
• Must be available for Saturday shift rotation (every few weeks)
 

What’s in it for you:

• Excellent Pay ($17 - $18 +/- hourly depending on experience)

• Regular, day time hours - Shifts scheduled in advance

• Medical - PPO plan or HDHP with HSA card, Dental, Vision and Short-term disability
• Paid Holidays and Vacation
• Paid Basic Life Insurance
• 401K
• Casual Dress