Paving Trainer/Technical Communicator at Altorfer
East Peoria, IL
About the Job
Working Hours/Days
Working Hours/Days: 8am ? 5pm Monday ? Friday or as required
Overview
Provide technical product support to Altorfer technicians on all paving products that may occur on the machines that we sell and support.
Basic Duties
Assist technicians on assignments through the repair process to ensure timely, cost effective and quality repairs are being completed.
Coordinate and work with Weiler and Caterpillar engineers in resolving product issues.
Conduct Product Problem Management subject matters at monthly store conference calls
Demonstrate leadership skills when working with various technicians and at times customers to support their needs.
Provide occasional customer technical assistance
Represent Altorfer at technical and training update conferences
Assist the training department in developing of all Altorfer’s Paving products training offerings for all employees
Conduct Paving Products classes on current products
Other duties as assigned
Qualifications
2-5 plus years of previousexperience on training employees required.
This position will include assisting courses in design and development
Associates of Applied Science degree in Diesel Technology or related field
Strong sense of urgency and strong customer service skills required.
Must have strong organizational & time management skills with the ability to manage/prioritize multiple projects simultaneously.
Proficiency in Microsoft Office is a must.
Some travel is required.
High School Diploma or equivalent is required.
Must have a valid driver’s license and clean driving record
This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).
Physical Requirements/Working Conditions
This position works in an office and travels to other locations
May on a continuous basis walk, bend and lift up to 40lbs
May be required to wear appropriate safety equipment (IE- Safety glasses or side shields) when needed
The noise level in the office environment is usually moderate to low
May intermittently sit at a desk for a period of time to answer telephone calls and write or use a keyboard to communicate through email
Must be flexible to work varying schedules and hours as needed
30% of travel is required
The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
Why Work for Altorfer?
At Altorfer, our iron is just the beginning
Our people make our company successful, and we would not be who we are without them
As a third generation, family-owned company created in 1957, we bring our values into how we do business
Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is critical to our success
Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from
We have a collaborative, family valued culture, with a great reputation in the industry
A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with
Working Hours/Days: 8am ? 5pm Monday ? Friday or as required
Overview
Provide technical product support to Altorfer technicians on all paving products that may occur on the machines that we sell and support.
Basic Duties
Assist technicians on assignments through the repair process to ensure timely, cost effective and quality repairs are being completed.
Coordinate and work with Weiler and Caterpillar engineers in resolving product issues.
Conduct Product Problem Management subject matters at monthly store conference calls
Demonstrate leadership skills when working with various technicians and at times customers to support their needs.
Provide occasional customer technical assistance
Represent Altorfer at technical and training update conferences
Assist the training department in developing of all Altorfer’s Paving products training offerings for all employees
Conduct Paving Products classes on current products
Other duties as assigned
Qualifications
2-5 plus years of previousexperience on training employees required.
This position will include assisting courses in design and development
Associates of Applied Science degree in Diesel Technology or related field
Strong sense of urgency and strong customer service skills required.
Must have strong organizational & time management skills with the ability to manage/prioritize multiple projects simultaneously.
Proficiency in Microsoft Office is a must.
Some travel is required.
High School Diploma or equivalent is required.
Must have a valid driver’s license and clean driving record
This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).
Physical Requirements/Working Conditions
This position works in an office and travels to other locations
May on a continuous basis walk, bend and lift up to 40lbs
May be required to wear appropriate safety equipment (IE- Safety glasses or side shields) when needed
The noise level in the office environment is usually moderate to low
May intermittently sit at a desk for a period of time to answer telephone calls and write or use a keyboard to communicate through email
Must be flexible to work varying schedules and hours as needed
30% of travel is required
The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
Why Work for Altorfer?
At Altorfer, our iron is just the beginning
Our people make our company successful, and we would not be who we are without them
As a third generation, family-owned company created in 1957, we bring our values into how we do business
Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is critical to our success
Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from
We have a collaborative, family valued culture, with a great reputation in the industry
A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with
