Payment Lifecycle Spec. IV - JPMorgan Chase Bank, N.A.
Tampa, FL 33601
About the Job
Our Operations teams are dedicated to crafting and managing cutting-edge, secure service solutions that exceed our clients' expectations. By leveraging the latest technologies and industry best practices, we ensure that our offerings are not only innovative but also robust and reliable. Our commitment to excellence drives us to continuously enhance our services, providing unparalleled value and peace of mind to our clients.
As a Payment Lifecycle Specialist IV within Payment Services, you'll support clients and internal partners by leveraging advanced account analysis, critical thinking, and payment processing skills using various systems and applications.
Job responsibilities
- Provides support to internal peers and external clients to address complex situations pertaining to billing of items on the client account
- Manages a daily case pipeline ensuring timely case resolution that upholds departmental service standards
- Professionally communicates using interpersonal skills that convey a sense of ownership, commitment to resolution, and industry knowledge
- Exhibits leadership qualities that promote a team oriented, professional and focused work environment, setting the example for peers
- Technically dexterous with use of Microsoft Office applications, in addition to the company/departmental specific applications required to perform job functions
- Multi-tasks effectively by mechanically maneuvering among several systems/applications in constant balance to achieve maximum efficiency that maintains service standards without detrimentally affecting the operations
Required qualifications, capabilities, and skills
- Minimum 3+ years of customer service experience
- Minimum 6+ months of computer software systems experience including Microsoft Office
- Exhibits solid risk and control understanding
- Strong analytical and payment processing skills
- Demonstrated ability to meet tight deadlines
- Must be able to multi-task
Preferred qualifications, capabilities, and skills
- Knowledge of billing services / payment processing industry
- Understanding of ACH/WIRE/Lockbox processes
- Ability to provide professional and interpersonal communication when interacting with others
- Flexible and adaptive to constant change
- Ability to interpret billing processes and associated details
HOURS of OPERATION: Monday - Friday 7:00am - 4:00pm/ ET (HYBRID SCHEDULE CURRENTLY)
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans