Payment Processing Associate (Richmond, VA) - Markel Corporation

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. 

Join us and play your part in something special!

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. Because, at Markel, the work you do gives people the confidence to move forward and seize opportunities. Whether you’re wild about horses, bananas for boats or driven by data, you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

The primary objective is to manage a portfolio of accounts in order to minimize the risk of bad debt exposure to the company. This role is also responsible for answering customer phone calls placed through designated toll-free line for invoice and payment questions. The associate is responsible for account follow-up for all assigned agents, brokers, and customers. Will be responsible for resolving billing problems, answering inquiries, and setting up financial arrangements as needed. Collection techniques will be used to keep accounts receivable current which includes monitoring for delinquent payments. This is performed by contacting agents and customers in order to negotiate mutually acceptable resolutions to their delinquencies. Focus is on loss prevention, delinquency minimization, collections productivity and customer service.

• Communicates timely and effectively with producers and other customers (internal/external) in order to meet service level standards. Collaborates with Underwriting and others to supporting programs, new products and other technical initiatives.

• Performs reconciliation of unapplied cash to open receivables, offsetting transactions, and initiating disbursements where applicable.

• Reviews agent, broker, and customer payment discrepancies to determine origin (i.e. internal/external, payment received before premium is booked, commission errors, etc.) and initiates appropriate action based on findings. When needed, works with Premium Audit, Underwriting and agents, brokers, and customers to approve payment terms and resolve disputes.

• Reviews agent, broker, and customer’s accounts at least monthly and initiates communication with appropriate parties to resolve overdue balances. When needed, initiates delinquency processing in accordance with department standards.

• Stays current with AR status of assigned agents, brokers, and customer’s accounts in order to meet current goals and metrics, and elevates the following concerns to management:  1.) individual items after the second unsuccessful attempts to collect, 2.) late payments greater than one week at the account level, 3.) unresponsiveness to discrepancies:  policy and endorsement issuance problems, failure to pay earned premium for cancelled policies, retail agent issues, multiple finance company complaints for same agent to manage risk effectively, etc.

• Supports Operational Accounting and Reporting, Treasury and Disbursement teams in handling cash related transactions. Provides backup and assistance to fellow associates when business needs dictate.

Job Requirements:

• High School diploma required, some college preferred.
• Excellent written and oral communication skills
• Intermediate skills in MS Word, Excel, and Outlook
• General accounts receivable knowledge with a minimum of 1 year accounts receivable experience preferred 
• P &C Insurance background preferred
• Ability to effectively prioritize and execute tasks
• Solid analytical and problem solving skills
• Strong team player
• Flexibility and attention to details
• Strong desire for continuous improvement

Who we are:

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better

We enjoy the everyday | We think further

What’s in it for you:

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. 

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life. 
• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. 
• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.  
• Markel offers hybrid working schedules of 3 days in the office and 2 days remote.  

Are you ready to play your part?

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. 

Caution: Employment scams

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:

• All legitimate job postings with Markel will be posted on No other URL should be trusted for job Markel Group Careers.
• All legitimate communications with Markel recruiters will come from Markel.com email addresses.

We would also ask that you please report any job employment scams related to Markel to rarecruiting@markel.com.

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. 

Should you require any accommodation through the application process, please send an e-mail to the rarecruiting@markel.com.
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US Work Authorization

• US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.