Payments Digital & Design Product Strategy Associate - JPMorgan Chase Bank, N.A.

Join our collaborative environment, where you'll contribute to our strategy and make an impact on product success. Grow your skills, participate in product planning, and define user workflows while working alongside experienced product managers. Don't miss this opportunity to be part of a dynamic team and promote innovation in customer experiences.

As a Product Associate in Payments' Digital and Design, you play a crucial role in supporting the product development process and contributing to the discovery of innovative solutions that address customer needs. Working closely with the product management team and cross-functional partners, you contribute your skills and insights to help ensure the success of our product offerings. As a valued member of the team, you have the opportunity to learn and grow in a dynamic and fast-paced environment, making a tangible impact on our products and customer experiences.

Job responsibilities

• Contribute to the development of our product strategy and roadmap
• Support leadership develop and promote Global Banking and Payments digital vision and offerings (including online, mobile, API)
• Collects and analyzes metrics on product performance to inform decision-making
• Contributes to solution discovery through collaboration with cross-functional teams to identify potential solutions that address user needs and align with business goals
• Participates in product planning sessions, contributes ideas and insights, and assists in the execution of product initiatives, ensuring timely and successful product launches
• Collaborates with the product manager to engage stakeholders and communicate requirements, stories, and customer value associated with Digital & Design solutions
• Support the development of internal and external thought leadership to promote Digital Channel capabilities
• Develop sales collateral to ensure Global Banking Sales are able to communicate Digital & Design strategy and offerings to clients and prospects
• Partner with Marketing to support development of digital marketing campaigns across various channels, such as social media, email, and search engine marketing
• Collaborate with cross-functional teams, including Internal Communications and Marketing, to ensure alignment and consistency of communications
• Work with senior members of the Digital and Design team to support analysis, develop product strategy, and maintain product roadmaps. Maintain and excuse communications roadmap. Monitor communications performance metrics and KPIs

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise in product management, project management, product marketing, communications, or a relevant domain area
• Developing knowledge level of the product development life cycle
• Exposure to product life cycle activities including discovery and requirements definition
• Excellent organizational skills with the ability to multitask and prioritize high volume, high priority initiatives
• Emerging knowledge of data analytics and data literacy
• Strong knowledge of corporate internal and employee communications strategies, best practices, implementation and execution; solid understanding of the financial services industry.

Preferred qualifications, Skills & Capabilities:

• Experience in Corporate Communications
• Experience with project management
• Familiar with web and social media marketing
• Expertise in Word, Excel and PowerPoint. Additional software skills (Adobe, Acrobat Professional, Photoshop, HTML), Confluence, Teams

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary
Jersey City,NJ $82,650.00 - $123,000.00 / year