Payroll HCM Implementation Specialist - HR Butler

HR Butler is a streamlined, consolidated operation that is a forerunner in Consumer-driven Health Plans and Employee Benefits. We offer a wide scope of Human Resource, Benefits, Payroll, and Time & Attendance products and services to our clients. HR Butler consists of industry trained professionals able to provide valuable guidance and service in these fields. Our people drive our success.

The Payroll HCM Implementation Specialist handles the building, maintaining, and improving of all the new and current Payroll Clients HCM/Payroll systems. The ideal candidate will possess the ability to adapt and create what would work best for the client. They must review their current processes and procedures, and apply efficiencies where necessary to improve clients' ability to complete payroll and manage their staff. Maintain data integrity and strong attention to detail. Excellent follow-up and analytical skills with a strong desire for results. Embody professionalism in all communications with all clients while building and maintaining positive client rapport.

Responsibilities:

• Excellent written and verbal customer service skills for frequent client interaction via phone, video conferencing, and written email communications.
• Provides account management and follow-up and ensures client's first impression of HR Butler exhibits superb customer service and accountability.
• Compliance with deadlines, especially when managing multiple assignments.
• Ownership of all aspects of assigned projects.
• Adaptability to learn and work with databases comfortably.
• Coordinates with sales team and clients to obtain payroll data for setup/processing and accurately imports/keys all payroll related data necessary to process and meet deadlines.
• Train Clients via Video Conference or in-person (minor local travel may be requested, but not required)
• Other duties as assigned.

Minimum Qualifications (Knowledge, Skills, Abilities):

• Must have High School Diploma
• Ideally have a college degree and at least 2 years administrative and/or customer service experience (Equivalent combination of education and/or experience will be considered.)
• Proficient in Microsoft Office and Google applications with Advanced Skills in Microsoft Excel
• Critical thinking and problem-solving abilities
• Propensity to be an independent, team player.
• Ability to read, analyze, and interpret data provided.
• Capacity to effectively establish rapport, present information, and respond to questions from managers, clients, and sales consultants.
• Understanding and knowledge of Payroll, Labor Laws, Benefit offerings, Payroll Taxes (Fed, State, & Local).
• Willingness to learn and maintain knowledge related to Payroll, Labor Laws, Benefits, and Payroll Taxes (Fed, State, & Local).
• Knowledge or experience with an HCM/Payroll System. (isolved system experience desirable)
• Accounting knowledge not required, but helpful with some aspects of the position.
• Ability to work in a fast-paced environment during peak times of the year