PBHI Crisis Call Sv Specialist at Parkview Health
Fort Wayne, IN
About the Job
Parkview Health
•PBH Intake
Fort Wayne,IN
Behavioral Health
Work Location:PDC/Access Center (option for Remote Work)
Benefit Eligible:Part Time Benefit Eligible
Hours/Week:PRN; Weekdays/Weekends/Holidays
Req #175094
Days,This will be a day position (7a-7:30pm) and could be anywhere from a 4-12.5 hour shift.
Weekends?Yes
This will be a day position (7a-7:30pm) and could be anywhere from a 4-12.5 hour shift
Crisis Call Services Overview
24/7 Support: Provide round-the-clock assistance for individuals in crisis.
Key Responsibilities
Answer Calls: Respond to crisis calls promptly.
Risk Assessment: Assess suicide risk and immediate care needs using the Columbia Suicide Severity Rating Scale (C-SSRS).
Coordinate Care: Direct callers to the appropriate level of care.
Schedule Appointments: Arrange urgent and routine appointments.
Connect to Services: Link callers to community resources and services.
Track Details: Maintain logs of call details, including demographics and outcomes.
Crisis Coordination: Work with crisis response teams for effective care.
Qualifications
Education:High school diploma or GED required.
Bachelor's degree in a human services field preferred.
Experience:Minimum of two years in healthcare, mental health, substance use, or human services.
Experience in psychiatric hospitals or crisis response preferred.
Skills:Proficiency in Microsoft Office Suite and Epic preferred.
Strong verbal and written communication skills required.
Physical Requirements:Must be able to lift 50 pounds independently and 100 pounds with assistance.
Availability:Must be available to work flexible hours, including weekends and holidays.
Service Excellence
Adhere to Parkview Health's standards for quality service and care.
•PBH Intake
Fort Wayne,IN
Behavioral Health
Work Location:PDC/Access Center (option for Remote Work)
Benefit Eligible:Part Time Benefit Eligible
Hours/Week:PRN; Weekdays/Weekends/Holidays
Req #175094
Days,This will be a day position (7a-7:30pm) and could be anywhere from a 4-12.5 hour shift.
Weekends?Yes
This will be a day position (7a-7:30pm) and could be anywhere from a 4-12.5 hour shift
Crisis Call Services Overview
24/7 Support: Provide round-the-clock assistance for individuals in crisis.
Key Responsibilities
Answer Calls: Respond to crisis calls promptly.
Risk Assessment: Assess suicide risk and immediate care needs using the Columbia Suicide Severity Rating Scale (C-SSRS).
Coordinate Care: Direct callers to the appropriate level of care.
Schedule Appointments: Arrange urgent and routine appointments.
Connect to Services: Link callers to community resources and services.
Track Details: Maintain logs of call details, including demographics and outcomes.
Crisis Coordination: Work with crisis response teams for effective care.
Qualifications
Education:High school diploma or GED required.
Bachelor's degree in a human services field preferred.
Experience:Minimum of two years in healthcare, mental health, substance use, or human services.
Experience in psychiatric hospitals or crisis response preferred.
Skills:Proficiency in Microsoft Office Suite and Epic preferred.
Strong verbal and written communication skills required.
Physical Requirements:Must be able to lift 50 pounds independently and 100 pounds with assistance.
Availability:Must be available to work flexible hours, including weekends and holidays.
Service Excellence
Adhere to Parkview Health's standards for quality service and care.
