PBX Operator - THesis Hotel Miami

About Us:

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

 

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

 

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

 

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Location Description:

Welcome to THesis Hotel Miami, a distinguished property in the Pyramid Global Hospitality portfolio. Located in the vibrant city of Miami, Florida, our hotel offers 245 stylish guest rooms and 15,432 sq ft of versatile meeting space, providing an exceptional environment for both guests and employees.

 

At THesis Hotel Miami, we pride ourselves on delivering outstanding service and creating memorable experiences. As a member of our team, you’ll work in a dynamic and supportive setting, surrounded by the lively energy and cultural richness of Miami. We offer diverse positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more.

 

Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for excellence. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at THesis Hotel Miami. Take the first step towards a rewarding career by applying today.

Overview:

We're seeking a sharp, capablePBX Operator.

The PBX Operator operates switchboard to relay incoming, outgoing, and interoffice calls by performing the following duties. Essential duties and responsibilities include the following (other duties may be assigned):

1. Uses private branch exchange (PBX) switchboard to connect interoffice and house calls.

2. Answers, screens, and routes outside and in-house calls.

3. Supplies information to callers and records messages.

4. Keeps record of requests placed by guests and ensures requests are completed.

5. Completes work orders for the engineering department.

6. Performs clerical duties such as filing, stuffing envelopes, etc.

7. Operates radio system to relay in-house messages and information.

8. Updates telephone directory in telephone computer system.

9. Opens and closes DID lines in meeting rooms and runs necessary reporting for posting calls.

10. Inputs wake up calls.

11. Places welcome calls to guests.

12. Understands and can react to emergency situations and procedures.

13. Utilizes PBX and front office computer system.

Compensation Range:The compensation for this position is $15.00/Hr. - $15.00/Hr. based on qualifications and experience.