At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!

Located at the base of Snow King Mountain, just a few blocks from downtown and 20 minutes from the Jackson Hole Airport, Snow King Resort Hotel boasts breathtaking views of the Teton Mountain Range and offers its guests a wide variety of activities and amenities. As Jackson’s largest venue, Snow King Resort Hotel offers over 20,000 square feet of combined indoor and outdoor function space. Featuring 203 guest rooms and vacation luxury condo rentals.

BASIC FUNCTION:
As Rooms Coordinator you are responsible for entering all group and contracted rooming lists. As PBX Operator you are responsible for processing incoming and outgoing communications courteously, while maintaining a positive and professional image. As Systems Administrator you are responsible to support the Front Office Manager in the implementation, administration, and training of Front Office Systems to include HotSos, Salto, & Calendly.

ESSENTIAL FUNCTIONS:

1. Answer and process all incoming/outgoing guest and in-house calls.
2. Check bulletin board and log books for all pertinent information.
3. Forward messages and faxes as needed to guests and various departments.
4. Responsible for HotSos communications between security, engineering, and housekeeping.
5. Ensure all phone request logs are completed in their entirety, follow-up on any discrepancies, and report any continuous issues to the Front Office Manager.
6. Responsible for blocking all group and contracted rooms. Ensure airline rooms are checked-in and checked-out correctly and billing is accurate.
7. Attend Group Rooms meetings and present status reports on blocks, pick-up, cancellations, billing and package codes.
8. Manage Airline Key Cards, Assignments, and Check Ins
9. Administration of Calendly, HotSOS, Salto and Zingle
10. Manage and ensure PBX team is working efficiently and communicating effectively with guests and staff
11. Maintain Space Chart and Balance room types as needed
12. Assist with discrepancies; i.e Billing, Unresolved Check Outs
13. Assign Condo Reservations; Tetris
14. Create and Update SOPs as needed
15. Oversee & provide: no show, amenity, comp/off market, and missing inventory reports to designated team members.
16. Any other duties as the position develops and is assigned by the Director of Rooms, Front Office Manager, or Assistant Front Office Manager.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

• Ability to communicate effectively.
• Ability to work well with guests to resolve complaints in a positive manner.
• Ability to use radio communications and remain calm in emergency situations.