PBX Operator - CommonSpirit Health

Hello humankindness 

Located conveniently in the heart of Phoenix, Arizona, St. Joseph's Hospital and Medical Center is a 571-bed, not-for-profit hospital that provides a wide range of health, social and support services.  Founded in 1895 by the Sisters of Mercy, St. Joseph's was the first hospital in the Phoenix area. More than 125 years later, St. Joseph's remains dedicated to its mission of caring for the poor and underserved.

We are extremely proud to be a nationally recognized center for quality quaternary care, medical education and research. St. Joseph's includes the internationally renowned Barrow Neurological Institute, Norton Thoracic Institute, Cancer Center at St. Joseph's, Ivy Brain Tumor Center, and St. Joseph's Level I Trauma Center (which is verified by the American College of Surgeons). The hospital is also a respected center for high-risk obstetrics, neuro-rehabilitation, orthopedics, and other medical services. St. Joseph’s is considered a sought-after destination hospital for treating the most complex cases from throughout the world. Every day, approximately 20 percent of the hospital’s patients have traveled from outside of Arizona and the United States to seek treatment at St. Joseph’s.

U.S News & World Report routinely ranks St. Joseph's among the top hospitals in the United States for neurology and neurosurgery.  In addition, St. Joseph's boasts the Creighton University School of Medicine at St. Joseph's, and a strategic alliance with Phoenix Children's Hospital.

St. Joseph's is consistently named an outstanding place to work and one of Arizona's healthiest employers. Come grow your career with one of Arizona's Most Admired Companies.

Look for us on Facebook and follow us on Twitter.

For the health of our community ... we are proud to be a tobacco-free campus.

Job Summary:

The PBX Operator is responsible for using computer and telephony systems to quickly and kindly answer and appropriately route incoming calls. The PBX operator handles and announces life safety code calls using multiple systems including overhead public address and digital paging systems. The incumbent communicates clearly and professionally to achieve desired goals.

Job Responsibilities:

• Demonstrates proficiency and understanding of various computer and telephone systems 
  • Effectively utilizes computer based telephony system for all call processing (other than down time scenarios).
  • Accepts incoming calls, directing them to the proper departments with care and efficiency. Also places outbound and long distance calls as needed
• Customer Service acts as the telephonic front door to the organization:
  • Displays a high level of service and commitment to organization and performs in a friendly, professional, and responsible manner
  • Able to multi-task in a fast paced environment.
  • Effectively communicates with organizational colleagues and leadership.
  • Demonstrates initiative in department. Shares suggestions for process improvements. Completes daily duties without waiting for direction. Offers and assists others when possible.
• Code Processing Skills
  • Remains calm and professional through each code. Is able to locate and follow established departmental and system processes for code handling and processing
  • Monitors PBX based alarms or panels as appropriate.
  • Communicates with 911 and alarm monitoring companies based on the type of emergency.

Minimum:

Experience:

One (1) year customer service or hospital related experience.

Three (3) year's customer service experience preferrably in a hospital PBX or high volume call center preferred

Education:

HS/GED

Some college level education  preferred

Special Skills:

Intermediate computer skills and accurate typing skills 

Strong verbal and interpersonal communication skills

Must be able to multi-task and prioritize during high stress situations (code scenarios).

Comfortable and clear speaking voice when making public address announcements.

English/Spanish bilingual preferred