PBX Operator (PT) - Hotel Roanoke & Conference Center
Roanoke, VA 24016
About the Job
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description:The Hotel Roanoke & Conference Center is a magnificent and storied hotel nestled in the heart of Roanoke, Virginia. Built in 1882, the Tudor-style hotel is listed on the National Register of Historic Places and is a member of the International Association of Conference Centers. With its grand architecture and captivating history, the hotel stands as a testament to timeless elegance. Boasting a total of 329 luxuriously appointed guest rooms and suites, the Hotel Roanoke & Conference Center offers a range of accommodation options to suit the needs of every guest. In addition to its accommodations and dining options, the Hotel Roanoke & Conference Center features exceptional facilities for both business and leisure travelers. The hotel boasts over 63,000 square feet of flexible event space, making it an ideal venue for conferences, weddings, and other special occasions. State-of-the-art audiovisual equipment, professional event planning services, and attentive staff ensure that every event is a resounding success. Overall, with its rich history, elegant accommodations, exceptional dining options, and prime location, the Hotel Roanoke & Conference Center stands as a premier destination for travelers seeking a blend of luxury, comfort, and charm.
Overview:
If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. This postion is Part Time and shifts will typically be weekend coverage - 3pm to 11pm.
Your Role:
- To answer incoming calls within 3 rings and to direct calls throughout the resort providing courteous guest service, using guest name and responding promptly to guest questions, complaints or requests.
- To dispatch all guest calls through radios or devices to the appropriate departments
- Become fully familiar with the resort's outlets and services available to the guests and be able to provide accurate information on guest services at all times.
- To obtain updated information daily on resort events and be able to accurately answer inquiries about these events.
- Understand how to operate accurately the resort telephone system SMS system to provide maximum courteous and efficient telephone service to all customers.
- To log and clear all guest calls into the HOT SOS system. Call back system to clear all calls (using guest name)
- To follow up with all guest calls and complaints (using guests name)
- Be able to perform concierge duties including restaurant reservations, resort activities, off property attractions
- To Log and store all guest packages following all procedures
- Maintain the PBX area in a neat and orderly manner.
- Be familiar with the resort's emergency procedures to pay a key role in the event of an emergency.
- High school diploma or equivalent
- A strong desire to make an impact on other people
- An outgoing and engaging personality
- Computer skills
- Excellent verbal and written communication skills
- Ability to work in a fast-paced setting
- Ability to stand for the duration of the shift
- Must be available to work various shifts including weekends and holidays