PBX Operator, Reservations - Aman

At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of:

Invest in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms.

Nurture pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures.

Act like owners – taking the charge, leading by example and an immense sense of pride in their work.

Celebrate communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.

This position is located at our property AMANGIRI in Canyon Point, Utah, USA

The PBX Operator is responsible for attending to the needs of the guest from their initial inquires and arrival to departure. Provide a detailed and accurate overview of our region, the property, and its offerings. Maintain a professional relationship with other departments and communicate guests needs via the appropriate channels.

• Answering all phone calls within 3 rings in a friendly and prompt manner
• Remain polite, well-mannered and professional; determine the nature of the inquiry and route calls being mindful of a hold time of 30 seconds or less; record messages and distribute appropriately
• Staying abreast of all community activities to provide recommendations
• Communicating clearly with all Departments, not limited to Front Office, Experience Team, Transportation, Housekeeping, Engineering, and Security via respective channels
• Sharing and disseminating pertinent guest information to appropriate departments or managers including guest complaints
• Coordinating room changes/moves with housekeeping and Bellman

• All applicants must possess the legal right to work in the United States
• Must have 1-2 years office related experience
• Must have strong guest service experience and a professional manner
• Must be proficient with computer programs to include Excel, Word, Internet, etc. and the ability to learn new software programs
• Must be able to work a flexible schedule to include day shift, night shift, weekends and holidays
• Must have the ability to work with all departments on property in a professional manner
• Part Time/Full Time position available