PBX, Resort Operator FT - Omni Hotels & Resorts

The Homestead

Our employees are what make The Omni Homestead what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

The Omni Homestead’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Homestead may be your perfect match.

To direct and assist guest and associates with communication needs in accordance with Omni Standards

Essential Functions:

• Answer console.

• Direct phone calls to appropriate Personnel.

• Assist all guests and associates.

• Wake-up calls.

• Place and follow up on Synergy orders

• Process incoming and outgoing mail.

• And any other pertinent task assigned by management

Tools and Equipment:

Telephone and keyboard, pen/pencil, photo-copying machine, computer and printer

file folders, filing cabinet, facsimile machine  

Working Environment: Interior of hotel, in normal office conditions.

Qualifications:

• High school diploma or equivalent.
• Previous experience as a PBX Operator or similar role.
• Excellent customer service and communication skills.
• Able to handle multiple tasks in a fast-paced environment.
• Strong problem-solving skills.
• Must have strong computer skills required, specific experience with hospitality specific computer programs preferred
• Ability to sit for majority of 8-10 hour shift