PC Provisioning Analyst - Mindlance

Title: Technician Standard III - PC Provisioning Analyst

Duration: 9 Months - Long Term

Location: Washington, DC 20433

100% Onsite

Position Overview:

The PC Provisioning Analyst ensures that all services provided by the Provisioning Program are delivered within the agreed Service Level Agreement set in place. The incumbent will be responsible for imaging, QA and Provisioning of all PC devices in addition to remote assistance to staff to enable Day 1 Provisioning of devices dispatched by the PC Provisioning team.

Essential Job Functions:

• Unbox, image, box and provision PC devices to all staff.
• Schedule appointments with staff to confirm Day 1 Provisioning including setup of Email, Office, Biometrics, Applications and more.
• Ensure Service Level Agreement is maintained on a daily basis.
• Scan all received equipment, imaging computers with a standard image, delivery and setup of PC request.
• Monitor PC Provisioning Remedy queue, and maintain lowest individual pending ticket count.
• Ensure that all PC requests fulfilled are within the PC Provisioning policies and guidelines.
• Confirm accuracy of all asset management related systems including physical inventories.
• Follow established and tested process and procedures provided by the Team Lead.
• Validate Provisioning through defined quality assurance procedures.
• Ensure work environment is maintained (clean, organized, and safe).
• Provide weekly statistics to Team Lead on a regular basis, or on demand.
• Troubleshoot PC Operating System and Hardware issues as needed.

Educational Qualifications and Experience:

Education: Bachelor s degree preferred

Role Specific Experience:

• 2+ years of work experience relevant to the duties and accountability of the position.
• Experience in IT Customer Service, Technical Troubleshooting, IT Asset Management and IT Device Provisioning and Support.
• Experience with the standard operating systems and tools, including but not limited to: Windows, ServiceNow, MS Office, Outlook.

Certification Requirements: None specified.

Required Skills/Abilities:

• Proficiency in MS Excel and PowerPoint (MS-Office skills).
• Advanced knowledge of hardware and software products, and problem solving/troubleshooting skills.
• Advanced knowledge of office technology hardware (PC s, printers, etc.).
• Willingness and ability to exhibit pleasant, professional, and courteous workplace etiquette.
• Excellent verbal and written communications skills.
• Excellent administrative skills: organized, efficient, detail oriented, and versatile.
• Excellent customer service approach to dealing with people at all levels.
• Accountability towards team objectives.
• Ability to assemble and configure typical equipment configurations for PCs or laptops.
• Ability to function well in a team-based environment, and to contribute to common goals.
• Ability to perform all responsibilities of all analysts and maintain productivity at all times.

Desired Skills/Abilities:

ServiceNow

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.