PC Provisioning Technician - SSP
Washington, DC
About the Job
Position Overview:
The PCP Technician responds to service tickets/calls received via the client s PC request and/or based on the Remedy Help Desk Incident Management system. The incumbent will also be expected to perform other tasks assigned by WBG Team lead and PC Provisioning Coordinator.
Essential Job Functions:
Install WBG computer image, following instructions provided
Deliver and install provisioned equipment at user location, and perform basic installation and troubleshooting when required
Ensure Service Level Agreement is maintained when providing service to clients
Provide events and rental support by coordinating with clients, deliver and install equipment at requested location, and perform basic troubleshooting
Ensure that the asset information for all provisioned equipment is updated in Remedy/PCIM
Oversee equipment inventory and inform WBG Team Lead stock projections to allow time to purchase
Follow established and tested process and procedures provided by the WBG Team Lead
Validate installation through defined quality assurance procedures
Ship PC equipment to country offices when required
Fill-in, review, and turn-in tracking documents on a daily/weekly basis
Ensure work environment is maintained (clean, organized, and safe)
Assist PCP Coordinator in providing weekly statistics for WBG Team Lead on a regular basis or on demand
Educational Qualifications and Experience:
Education: Bachelor s degree
Role Specific Experience: 2+ years of work experience relevant to the duties and accountabilities of the position
Experience in Windows Vista / Win-7 PC Imaging and staging
Experience in asset management
Certification Requirements: None specified
Required Skills/Abilities:
Strong knowledge of troubleshooting PC Operating System and Hardware issues
Ability to install a client s standard/core software packages and new releases of these packages as instructed in written guidelines
Ability to follow instructions
Capacity to assume increasing responsibility
Ability to work effectively in a team environment
Excellent verbal and written communications skills
Excellent administrative skills: organized, efficient, detail oriented, and versatile
Excellent customer service approach to dealing with people at all levels
Exhibit pleasant, professional, and courteous workplace etiquette
Desired Skills/Abilities:
Proficiency in MS Excel
Pluses for Levels: (level II, III):
Experience Matrix for Levels:
Level I - 2+ years of experience
The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.
The PCP Technician responds to service tickets/calls received via the client s PC request and/or based on the Remedy Help Desk Incident Management system. The incumbent will also be expected to perform other tasks assigned by WBG Team lead and PC Provisioning Coordinator.
Essential Job Functions:
Install WBG computer image, following instructions provided
Deliver and install provisioned equipment at user location, and perform basic installation and troubleshooting when required
Ensure Service Level Agreement is maintained when providing service to clients
Provide events and rental support by coordinating with clients, deliver and install equipment at requested location, and perform basic troubleshooting
Ensure that the asset information for all provisioned equipment is updated in Remedy/PCIM
Oversee equipment inventory and inform WBG Team Lead stock projections to allow time to purchase
Follow established and tested process and procedures provided by the WBG Team Lead
Validate installation through defined quality assurance procedures
Ship PC equipment to country offices when required
Fill-in, review, and turn-in tracking documents on a daily/weekly basis
Ensure work environment is maintained (clean, organized, and safe)
Assist PCP Coordinator in providing weekly statistics for WBG Team Lead on a regular basis or on demand
Educational Qualifications and Experience:
Education: Bachelor s degree
Role Specific Experience: 2+ years of work experience relevant to the duties and accountabilities of the position
Experience in Windows Vista / Win-7 PC Imaging and staging
Experience in asset management
Certification Requirements: None specified
Required Skills/Abilities:
Strong knowledge of troubleshooting PC Operating System and Hardware issues
Ability to install a client s standard/core software packages and new releases of these packages as instructed in written guidelines
Ability to follow instructions
Capacity to assume increasing responsibility
Ability to work effectively in a team environment
Excellent verbal and written communications skills
Excellent administrative skills: organized, efficient, detail oriented, and versatile
Excellent customer service approach to dealing with people at all levels
Exhibit pleasant, professional, and courteous workplace etiquette
Desired Skills/Abilities:
Proficiency in MS Excel
Pluses for Levels: (level II, III):
Experience Matrix for Levels:
Level I - 2+ years of experience
The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.
Source : SSP
