PC Tech - TEKsystems

Description:

We are hiring for a PC Technician in the North Chicago, IL. The PC Technician will provide essential support for IT warehouse and deployment activities, ensuring efficient handling of hardware requests, inventory management, and equipment recovery. This role requires a blend of technical expertise and logistical skills to maintain smooth operations within the IT department.

Responsibilities:

• IT Warehouse and Deployment Support: Provide comprehensive support for IT warehouse and deployment activities.
• Manage and resolve tickets assigned through the ServiceNow ticket system.
• Inventory Management: Fill warehouse requests, check in inventory, and ship hardware based on submitted requests.
• Update SAP for received and deployed IT hardware, ensuring accurate inventory records.
• Equipment Recovery and Deployment: Recover equipment, including picking up computers, mobility devices, and peripherals from onsite locations.
• Follow up with managers of offboarded employees to gather required information for equipment recovery.
• Send out boxes and return FedEx labels for remote users to facilitate equipment returns.
• Process incoming return equipment, adhering to data retention practices.
• Deploy computer peripherals and set up monitors as needed.
• Image computers to prepare them for deployment.

Skills and Experience:

• Required Experience: Minimum of 2 years of experience in warehouse or stockroom activities.
• Minimum of 2 years of experience in computer support.
• Preferred Experience: Experience in IT/Technology roles such as Service Desk, Desktop Support, Mobility, or Hardware Fulfillment.
• Technical Skills: Proficiency in Windows operating systems and PC support.
• Experience with ticketing systems, particularly ServiceNow.

Benefits Information:

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: 

Medical, dental & vision 

Critical Illness, Accident, and Hospital 

401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 

Life Insurance (Voluntary Life & AD&D for the employee and dependents) 

Short and long-term disability 

Health Spending Account (HSA) 

Transportation benefits 

Employee Assistance Program 

Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.