PCA Support Specialist - AgeSpan

AgeSpan

Formerly Elder Services of the Merrimack Valley/North Shore

About Us: Since 1974 our agency has strived towards supporting an individual's desire to make their own decisions, secure their independence and remain living independently in the community. We are proud of our employees who make this possible every day. Our agency is a thought-leader, a nationally known generator of new ideas, because it welcomes creativity, your ideas. It is an outstanding place to work stimulating, friendly, collaborative. We offer competitive salaries, generous vacation time, and an excellent work/life balance. We value diversity and encourage career growth. If you have a passion for improving the lives of the elderly community and enjoy working in a diverse team driven by its mission, you've found the right place!

At AgeSpan, you'll find a work environment that combines:

• A refreshing culture that is supportive, collaborative, and encouraging of diverse perspectives and backgrounds.
• A focus on innovation with a team recognized for developing and implementing innovative programs and novel solutions.
• Encouragement of your development through opportunities to get involved, use your voice, and gain new knowledge and skills.
• A satisfying balance between your work and personal life, including a flexible workplace, generous paid time off, and wellness programs.

Depending on your role and your hours, we offer

• Flexible schedule and hybrid work opportunities
• Competitive salaries
• Healthcare (medical, dental)
• 403b Retirement Plan with agency match
• 20 Vacation Days, 12 Sick Days, and 12 Paid Holidays
• Social Work Licensing Program
• License Renewal Paid by agency for RN's and Social Workers
• Mileage reimbursement
• Free parking
• Employee Referral Bonuses
• Employee Assistance Program
• Tuition Remission Program
• Agency subsidized gym membership (on-site in Lawrence)
• Commitment to promoting within

Position Responsibilities: Serve as the initial contact for all calls/emails/walk ins regarding the PCA Electronic Visit Verification (EVV) implementation. Provide administrative and other related functions to support the PCA team of Skills Trainers.

Essential Functions: (Core duties or tasks that are fundamental and not marginal to the performance of the job)

• Initial contact for all calls, emails, and walk-ins into the agency about EVV related issues. Assess consumer's needs. Provide customer service support and triage of communications.
• Distribute and assign PCA EVV cases to Skills Trainers
• Schedule EVV follow up activities (in person, telephonic) for PCA Skills Trainers
• Data entry and documentation for EVV related activities into PCA Partner
• Assist with reporting for EVV implementation including oversight of the non-compliance EVV reports submitted by our contracts Fiscal Intermediary.
• Assist with any EVV related paperwork, billing discrepancies, and consumer follow up as needed
• Telephonic troubleshooting for simple EVV technology issues
• Assist Assistant PCA Program Manager and PCA Program Manager in developing, maintaining, and improving systems for efficiency within the PCA program as well as other tasks as assigned.
• Work within the PCA administrative and case aide team as a team player.
• Provide excellent customer service and professionalism with consumers and providers.

Qualifications: Associate degree and 1-year relevant work required. High School diploma with significant relevant work experience may be substituted for degree. Experience in human service, customer service or customer service in a medical environment preferred. Strong computer, organization, time management skills and ability to work well in a fast-paced environment required. Proficiency in Microsoft Office required. Excellent interpersonal and communication skills a must in this team-oriented position. Bilingual ability in Spanish required.

Hours per week : 37.5

AA/EOE

AgeSpan is strongly committed to fostering a professional environment that recognizes, respects, and encourages the unique contributions of a broad spectrum of qualified employees. It is important that our employees reflect the diverse communities we serve. We maintain a work atmosphere that allows people of varied backgrounds to grow professionally and contribute to our mission by promoting diversity, equity, inclusion, and work-life balance.