PCL Desk Night and Weekend Supervisor, UT Libraries - University of Texas at Austin

Job Posting Title:PCL Desk Night and Weekend Supervisor, UT Libraries----Hiring Department:UT Libraries----Position Open To:All Applicants----Weekly Scheduled Hours:40----FLSA Status:Non-Exempt----Earliest Start Date:Nov 01, 2024----Position Duration:Expected to Continue----Location:UT MAIN CAMPUS----Job Details:General NotesThe University of Texas Libraries advances teaching, catalyzes research, and democratizes learning in order to develop critical thinkers and global citizens. As an essential campus partner in building a rich research and learning ecosystem, we are committed to creating and sustaining a community that welcomes and respects all individuals, celebrates different perspectives and experiences, and fosters belonging. To learn more about UT Libraries, please visit our website: PurposeThe PCL Desk Night and Weekend Supervisor serves as the evening and weekend supervisor of the Perry-Castaneda Library (PCL), the main library on the University of Texas at Austin campus. This position provides leadership for a cohort of undergraduate and graduate student workers at a busy service point for circulating library materials and providing research and technical assistance. Responsibilities

• Oversee Perry-Castaneda Library (PCL) Desk activities during evenings and weekends. Lead a team of undergraduate and graduate student workers. Represent the UT Libraries and interpret policies for library users.
• Provide users with research help and referrals to UT Libraries staff members and departments. Oversee circulation of library materials. Orient library users to UT Libraries resources and services. Assist users with printing, computers, and scanners.
• In conjunction with daytime supervisor, hire student employees each semester and as needed. Train new student employees on department processes and procedures ensuring excellent customer service for library users. Schedule and supervise student employees with an emphasis on mentorship that allows them to prioritize their academic endeavors while balancing the commitments of their position at UT Libraries.
• Evaluate student employees and redirect as needed, monitor service quality at the PCL Desk, and collaborate with Libraries Assessment Team on organizational assessment efforts.
• Partner with UT student success programs, such as University Writing Center and Sanger Learning Center, to build relationships and strengthen service learning for UT Libraries.
• Other related functions as assigned.Required Qualifications
  • High school diploma (or GED) and four years of library or other relevant work experience.
  • Demonstrated ability to work in a multi-tasking environment while maintaining attention to detail.
  • Supervisory experience.
  • Experience with an integrated library system (ILS).
  • Experience staffing a service desk in a public or academic library.
  • Strong customer service skills, with an emphasis on diplomacy and discretion.
  • Willingness and ability to interact professionally and courteously with UT students, faculty, staff, and the public.
  • Commitment to creating a welcoming environment for all library users.
  • Demonstrated ability to effectively make decisions, manage workflows, solve problems, and exercise initiative.
  • Strong interpersonal skills and effective communication skills (both written and verbal).
  • Ability to maintain scheduled hours.
  • Ability to work with limited supervision and as a member of a team.Relevant education and experience may be substituted as appropriate.Preferred Qualifications
    • Bachelor's degree and more than required experience.
    • Direct experience related to job functions.
    • Experience with Alma LSP.
    • Strong organizational, administrative, and supervisory skills demonstrated by previous employment experience.
    • Experience leading a team of student workers on a college or university campus.
    • Experience with scanning equipment and software.
    • Experience performing circulation functions and providing reference services in an academic library.
    • Experience opening/closing library facilities.We want to emphasize that the preferred qualifications are not required and that we are committed to helping our future colleagues develop these preferred skills.Salary Range$46,000 + depending on qualificationsWorking Conditions
      • May work around standard office and library conditions.
      • Repetitive use of a keyboard at a workstation.
      • Use of manual dexterity.
      • Weekend and evening work may be required.
      • Lifting objects, bending, kneeling, walking, standing.
      • Lifting and moving up to 30 pounds.Work ShiftSunday - Thursday, Noon - 9:00pm Required Materials (PDF preferred)
        • Resume/CV
        • 3 work references with their contact information; at least one reference should be from a supervisor
        • Letter of interestDuring your application, you will be asked the following questions:
          • Please describe your supervisory experience, including the number of staff you supervised and the type of work they did.
          • Please describe your experience with integrated library systems, including which system(s) you have used and what activities you performed with the software.
          • Please provide an example of a time when you feel you demonstrated strong customer service skills.
          • Tell us about a time you went out of your way to make someone feel welcome or included in the workplace.Importantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.----Employment Eligibility:Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.----Retirement Plan Eligibility:The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.----Background Checks:A criminal history background check will be required for finalist(s) under consideration for this position.----Equal Opportunity Employer:The University of Texas at Austin, as an ,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.----Pay Transparency:The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.----Employment Eligibility Verification:If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.----E-Verify:The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:
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            • [PDF]----Compliance:Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in .The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.