PCO Provider Liaison - Humana
Raleigh, NC
About the Job
Become a part of our caring community and help us put health first
The Provider Liaison strengthens engagement and facilitates a positive experience for PCO providers and provider hiring leaders through the preboarding and onboarding process. Work assignments are often straightforward and of moderate complexity. Makes decisions regarding own work approach/priorities and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.
Responsibilities
+ Build relationship with new provider from offer accepted through start date (preboarding)
+ Act as single point-of-contact (POC) for new provider and provider hiring leader in order to provide white glove experience
+ Send New Provider Welcome/Intro Email and Text; introduce as single POC and establish working relationship; copy associate market team
+ Reach out to provider hiring leader to introduce as single POC and outline responsibilities of different parties (center and market admin, concierge, etc.)
+ Review Workday New Hire Report; compare new hire report to new provider tracker for accuracy
+ Participate in Weekly New Provider Onboarding Prep Meeting; provide preboarding status updates (background/drug screen, new hire Workday tasks for provider and provider hiring leader)
+ Monitor new provider and provider hiring leader preboarding tasks
+ Help resolve preboarding issues for new provider and provider hiring leader; escalating when needed
+ Submit request for new provider access profile based on provisioning matrix
+ Submit new provider request for equipment based on market and role
+ Facilitate New Provider Onboarding Prep Meeting with market; include hiring leader, center and market admins, and others per market discretion
+ Participate in Monthly Provider Onboarding Committee Meeting; provide support when needed
+ Gather and send out day 1 details/onboarding schedule to new provider (New Provider Day 1 Details Email)
+ Understand the preboarding process and how it relates to collaborating departments and the business
+ Provide support and backup for other team members when needed
Use your skills to make an impact
Required Qualifications
+ 3+ years' experience in provider relations/recruitment, practice management, provider contracting, clinical operations or related experience
+ Demonstrated Emotional Intelligence
+ Demonstrated independent decision making
+ Demonstrated problem solving skills and ability to diffuse conflict providing resolutions
+ Demonstrated strong verbal and written communication skills
+ Working experience with navigating complex, matrixed work environments
+ Previous experience with Microsoft Office and visual platforms
+ Flexible, dependable, and available to accommodate provider's schedule, e.g. before/after regular business hours and weekends. This role is standard business hours nationwide, could be flexible based on time zones and business need.
Preferred Qualifications
+ Bachelor's degree in business, health care, or equivalent experience
+ Experience with Workday
Additional Information
Work-At-Home Requirements:
To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
* At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
* Satellite, cellular and microwave connection can be used only if approved by leadership
* Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
* Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
* Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Social Security Task:
Alert: Humana values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website.
Interview Format:
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a first-round interview, you will receive an email correspondence inviting you to participate in a HireVue interview. In this interview, you will receive a set of interview questions over your phone and you will provide recorded or text message responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$52,500 - $72,300 per year
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
The Provider Liaison strengthens engagement and facilitates a positive experience for PCO providers and provider hiring leaders through the preboarding and onboarding process. Work assignments are often straightforward and of moderate complexity. Makes decisions regarding own work approach/priorities and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.
Responsibilities
+ Build relationship with new provider from offer accepted through start date (preboarding)
+ Act as single point-of-contact (POC) for new provider and provider hiring leader in order to provide white glove experience
+ Send New Provider Welcome/Intro Email and Text; introduce as single POC and establish working relationship; copy associate market team
+ Reach out to provider hiring leader to introduce as single POC and outline responsibilities of different parties (center and market admin, concierge, etc.)
+ Review Workday New Hire Report; compare new hire report to new provider tracker for accuracy
+ Participate in Weekly New Provider Onboarding Prep Meeting; provide preboarding status updates (background/drug screen, new hire Workday tasks for provider and provider hiring leader)
+ Monitor new provider and provider hiring leader preboarding tasks
+ Help resolve preboarding issues for new provider and provider hiring leader; escalating when needed
+ Submit request for new provider access profile based on provisioning matrix
+ Submit new provider request for equipment based on market and role
+ Facilitate New Provider Onboarding Prep Meeting with market; include hiring leader, center and market admins, and others per market discretion
+ Participate in Monthly Provider Onboarding Committee Meeting; provide support when needed
+ Gather and send out day 1 details/onboarding schedule to new provider (New Provider Day 1 Details Email)
+ Understand the preboarding process and how it relates to collaborating departments and the business
+ Provide support and backup for other team members when needed
Use your skills to make an impact
Required Qualifications
+ 3+ years' experience in provider relations/recruitment, practice management, provider contracting, clinical operations or related experience
+ Demonstrated Emotional Intelligence
+ Demonstrated independent decision making
+ Demonstrated problem solving skills and ability to diffuse conflict providing resolutions
+ Demonstrated strong verbal and written communication skills
+ Working experience with navigating complex, matrixed work environments
+ Previous experience with Microsoft Office and visual platforms
+ Flexible, dependable, and available to accommodate provider's schedule, e.g. before/after regular business hours and weekends. This role is standard business hours nationwide, could be flexible based on time zones and business need.
Preferred Qualifications
+ Bachelor's degree in business, health care, or equivalent experience
+ Experience with Workday
Additional Information
Work-At-Home Requirements:
To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
* At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
* Satellite, cellular and microwave connection can be used only if approved by leadership
* Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
* Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
* Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Social Security Task:
Alert: Humana values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website.
Interview Format:
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a first-round interview, you will receive an email correspondence inviting you to participate in a HireVue interview. In this interview, you will receive a set of interview questions over your phone and you will provide recorded or text message responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$52,500 - $72,300 per year
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
Source : Humana