Pediatric Therapy Clinic - Patient Services Coordinator - Pediatric Therapies Hawaii

We are looking for an enthusiastic, professional Patient Services Division team member with initiative to join our Wailuku Clinic 'Ohana!

*Due to the volume of applicants and our need to find exactly the right person for this position, please note that we will have a two week open application period and will call to schedule interviews with the most qualified applicants the week of 10/21/24. Mahalo!

• Are you passionate about helping kids and their families? So are we!
• Is your superpower being extremely organized and paying attention to detail? We need you!
• Are you looking for a full time position in a fun and energetic work environment? We've got that covered!
• Are you a responsible, motivated worker who prefers independence to being micromanaged? We want that for you too!
• Not into corporate culture? We offer a fun and supportive work environment!

About Us:

We are a growing outpatient practice on Maui serving a great need in our community. We provide high quality Physical, Occupational, and ABA Therapy services to children of all ages and abilities and are looking for someone to join our Patient Services team who shares our passion for helping children. As part of our administrative team, you will be point of contact for our new families and helping to ensure their scheduling needs are met. The ideal candidate will be kind, compassionate, flexible, a great listener, team player, and pay meticulous attention to detail.

In our clinic, we value a culture of 'Ohana (family), honesty, integrity, and clear communication. We support and encourage each other, have fun during regular social activities and celebrate our staff and patient wins. We offer growth opportunities and strive to be the best at what we do in order to help as many children as possible across our island. If you join our team, you will help us grow our practice, spread our reach, educate our community, and facilitate children reaching their full potential and participation in life. If this position calls to you, please apply. We would love to hear from you!

Our core values: teamwork, passion, integrity, excellence, and accountability

Responsibilities:

• Answer phone calls, using your amazing communication skills and create rapport with our families
• Help new families through our intake process in order for their children to become patients
• Greet patients and family and make them feel welcome
• Ensure patient information is up-to-date and verified
• Check out families as they leave and make sure they understand our policies and procedures, and know their upcoming appointment dates and times
• Schedule patients according to their agreed upon plan of care and appointment type needed, utilizing your strong organizational skills
• Manage therapists' calendars efficiently and effectively, and help them maintain full schedules
• Ensure all new patients are getting scheduled and arriving for their appointments
• Help educate families on why therapy is important and how it can help their child
• Review our policies and procedures with our families to make sure we are all on the same page
• Assist our families however possible to help them arrive on time for their appointments
• Arrange translation services for families who need this assistance
• Help keep the clinic clean, organized, and comfortable for our kiddos, families, and staff
• Make sure supervisor and colleagues are up-to-speed and on the same page with all front desk updates and communication
• Maintain positive working relationships and clear channels of communication with colleagues and clients

Qualifications:

• Front Desk experience is preferred
• Excellent organizational skills
• Excellent communication skills
• Professional and positive attitude
• Possess a willingness to learn systems, policies, and procedures
• Be flexible and open to change
• Be a team player
• Posses the tenacity to reach goals/targets

Details:

• Job Type: Full-time
• Compensation: $18.00 - $20.00 per hour, depending on experience, plus opportunity for weekly bonuses based on % of arrivals
• Location: Wailuku, HI 96793 In person
• Experience: Customer service, 1 year (Preferred)

Bonus Points:

• Works well independently and as part of a team
• Is passionate about the work we do
• Possesses honesty, integrity, and accountability
• Has excellent time management skills
• Strives for excellence
• Would like to grow with our company!

Perks:

• We offer full benefits including medical, dental, paid time off, and 401k. We participate in community outreach, and hold quarterly social events for the staff so they can get to know each other better and have fun together inside and outside of the clinic.