Peer Recovery Specialist - Lehigh Valley - Capital Blue Cross

Position Description

Base pay is influenced by several factors including a candidate’s qualifications, relevant experience, and anticipated contributions to meet the needs of the business, along with internal pay equity and external market driven rates. The salary range displayed has not been adjusted for geographical location. This range has been created in good faith based on information known to Capital Blue Cross at the time of posting and may be modified in the future. Capital Blue Cross offers a comprehensive benefits packaging including Medical, Dental & Vision coverage, a Retirement Plan, generous time off including Paid Time Off, Holidays, and Volunteer time off, an Incentive Plan, Tuition Reimbursement, and more. 

At Capital Blue Cross, we promise to go the extra mile for our team and our community. This promise is at the heart of our culture, and it’s why our employees consistently vote us one of the “Best Places to Work in PA.”

A Peer Recovery Specialist is a professional who provides support to members who are struggling with substance and mental health disorders. Peer Recovery specialists help people in recovery to identify strengths that can help them reach and maintain their goals.

Responsibilities and Qualifications

• Responding to callouts and client emergencies as needed
• Meeting with clients regularly to offer one-on-one support and counseling.
• Developing recovery plans, coping methods, and rehabilitation strategies with the client
• Acting as a role model for clients to prove recovery is possible.
• Discussing shared lived experiences to make clients comfortable.
• Identifying client needs and developing a recovery plan for those needs.
• Teaching and encouraging clients to practice self-advocacy.
• Connecting clients with community support and resources.

Skills:

• Strong communication skills and the ability to positively interact with customers, peers, leadership, family members, caregivers, visitors, contracted agencies/personnel and the general public.
• Superior clinical process, critical thinking, and problem-solving skills; and ability to handle critical situations.
• Excellent written, oral communication, listening, and organizational skills.
• Able to demonstrate strong customer service skills, including tact and diplomacy, both in person and telephonically when communicating with internal and external customers
• Ability to appropriately prioritize workload and assignments and perform accurate, detailed and timely completion of assigned duties.
• Ability to be on call for emergencies and work on weekend and public holidays.
• Ability to work autonomously and as part of an interdisciplinary team
• Demonstrates sound judgment that affirms the rights and responsibilities of Member’s, families, health care professionals and health care organizations.
• Ability to operate a personal computer (PC), including proficiency in Microsoft Office Products.

Knowledge:

• Knowledge of clinical and managed care principles and operations.
• Knowledge of current and emerging medical treatment modalities and best practice guidelines with the ability to analyze and interpret medical and benefit coverage interrelationships.
• Knowledge of adult learning principles, motivational interviewing, and intrinsic coaching techniques.

Experience:

• Minimum three years’ experience as a Peer Recover Specialist or similar role.

Education and Certifications:

• Relevant training as a Peer Support Specialist
• Certified Peer Specialist Certification required.

Location:

• Your home office will be remote, but you will be required to travel as needed to meet with members throughout the Lehigh Valley region.

 

About Us

We recognize that work is a part of life, not separate from it, and foster a flexible environment where your health and wellbeing are prioritized. At Capital you will work alongside a diverse and caring team of supportive colleagues, and be encouraged to volunteer in your community.  We value your professional and personal growth by investing heavily in training and continuing education, so you have the tools to do your best as you develop your career.     And by doing your best, you’ll help us live our mission of improving the health and well-being of our members and the communities in which they live.