People Operations Lead - Sage Eldercare Solutions

Role title:

People Operations Lead

Description:

Want a meaningful career where you can make a difference in people's lives? We're on a mission to provide the best care and quality of life for older adults - and we need your energy, skills and creativity!

At Sage Eldercare Solutions, we're setting the standard for excellence in senior care . Forget stuffy offices and rigid rules - we're a fast-paced, close-knit group who support each other and get creative to help create the best outcomes for our clients.

Since 2001 we've made it our goal to enhance quality of life through understanding clients' unique needs. Our team of nurses, social workers, and gerontologists act as advocates, counselors, and problem solvers to address physical, social, and emotional well-being. We have art, music and recreational therapists who enrich the quality of our clients lives. And we have care providers who bring amazing passion and attention to detail to their work along with a team of dedicated home care managers who support them and help them shine.

About the team:

You’ll be joining a team of three, deeply integrated with all service areas of Sage Eldercare Solutions. Our team is heart-driven and passionate about both the quality of life we provide to employees and the excellence in the work we do. As the face of employee relations, you’ll play a pivotal role in driving initiatives that position Sage as an employer of choice. You will champion programs to ensure employee feedback is heard, leading the charge in creating an exceptional employee experience. While the Director is your thought partner, you will be at the helm of shaping and elevating the employee journey, striving for excellence in every aspect of our people operations.

What you’ll do:

• Employee Experience and Engagement:
  • Own the onboarding process for new hires and ensure a seamless process
  • Implement and manage wellness programs and life-work balance initiatives
  • Owns benefits optimization: medical benefits administration and open enrollment processes, 401k, EAP
  • Coordinate employee recognition programs, including anniversaries, birthdays, attitudes of gratitude, and performance-based awards
  • Actively listens and gathers feedback (including employee survey) to prioritize the highest issues and opportunities as identified by team members
• HR Operations and Compliance:
  • Document key policies and processes; maintain Employee Handbook; cross train to ensure coverage; recommend and implement process improvements in HR operations 
  • Ensure compliance with labor laws and regulations
  • Coordinate required employee training (e.g., safety, harassment prevention)
  • Manage Workers Compensation: best care for EE; active management reduces claim amounts
• Communication and Support:
  • Serve as the first point of contact for employee inquiries and supervisor concerns; seek to coach team members on crucial conversations where appropriate
  • Facilitate internal communications related to HR initiatives and company updates; 
  • Support managers in employee-related matters and performance management processes
• Culture, Values, and Community:
  • Plan and execute team building activities and Sage events
  • Help organize and support employee resource groups (ERGs) and Coordinate DEI programs
  • Promote company values and cultural initiatives in day-to-day operations
  • Build and maintain an annual calendar of HR activities/ALL Sage events in Asana
• Learning and Development:
  • Train managers to conduct professional development discussions; identify training program opportunities
  • Assist in developing and implementing performance evaluation and management processes
  • Support the internal coaching and mentorship program
• Metrics and Continuous Improvement:
  • Develop a prioritized program plan to sequence and track initiatives
  • Maintain the People Ops analytics dashboard to measure and visualize the impact of employee experience initiatives
  • Gather and analyze employee feedback through surveys and other channels like Glassdoor and Indeed
  • Stay informed about HR trends and best practices, suggesting innovations when appropriate

Who you are:

• Bachelor's degree in human resources or related field of study. Experience and/or other training/certification may be substituted for the education.
• 4 years experience in People Operations
• SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) certification credential.
• Experience in project management.
• Extensive knowledge of employee benefits and applicable laws.
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.
• Proficient with Google Drive, Asana, and/or similar software.

Why Sage?

• We are living our mission and are creating great outcomes for clients every day
• We focus on quality of life for our clients AND our employees - emphasizing work-life balance and wellbeing
• We’re a forward-thinking organization that values your creativity and innovation
• We have a supportive, inclusive culture that embraces diverse perspectives and celebrates authenticity
• We offer professional growth through continuing education funds, mentorship, and promotion opportunities
• A few of our benefits include: PTO and paid holidays, health insurance (medical, dental, and vision), 401(k) employer match, and an annual bonus when the company goals are met.

Sage Eldercare Solutions is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Let's do work that matters! Apply now and join our ambitious efforts to provide the best possible quality of care and quality of life for our clients.

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Compensation: The anticipated base compensation for this position is between $80,000 - 120,000 annually. Offered compensation will be determined based on education and experience.

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