People Partner - ESW

The Opportunity

We are looking for an experienced People Partner to help us achieve our people strategy and build a high performing culture that enables our people to thrive and reach their potential. This is an exciting opportunity for a high energy, ambitious, HR professional with a commercial mindset experienced in driving people processes and strategic projects in a high growth, fast paced, operating environment.

This role will have HR responsibility for our regional office and be part of a global business partnering team and larger people team. It will partner with leaders on all aspects of employee engagement with particular emphasis on Talent Development, Performance Management, and Organizational Design and Development initiatives.

Responsibilities

• Provide strategic partnership and counsel to leaders on talent development, performance management, employee relations, organizational change, organizational design, etc.
• Own, create and implement HR initiatives, projects and processes incorporating best practice which enable the company's people strategy and can be scaled internationally.
• Coach and develop leaders at all levels within the organization to build leadership capability and develop team dynamics
• Collaborate with other HR COE functions (Talent Acquisition, Learning & Development, Operations etc.) to advise on the design and implementation of relevant programs
• Ongoing review, implementation & maintenance of the full range of policies required to ensure HR best practice.
• Establish, assess and analyze HR metrics and performance indicators and design appropriate strategies.
• Assist in all talent acquisition activities including supporting recruitment domestically and internationally, global mobility, graduate recruitment and talent development initiatives to ensure sufficient workforce planning is in place.
• Ensure that employee surveys are conducted, and that data captured is analyzed and foster appropriate programmes to achieve people and business strategy. Support employee feedback initiatives and ensure insights are gathered and then used to drive initiatives that increase employee engagement and support business priorities
• Support relevant stakeholders in handling routine employee relations issues including grievance and disciplinary issues as they arise, ensuring cases are addressed and resolved in a timely manner, following best practice.
• Work with the HR business partnering team to build and implement plans for employee involvement and engagement initiatives across the organization.
• Actively support the "Life@ESW" engagement initiatives identifying opportunities to foster a sense of inclusion and belonging at ESW and embed our Values.

Requirements

• Demonstrated ability & experience in a Business Partner position in a fast-paced high growth company
• Project management expertise; experience managing multiple programs and delivering internationally through teams
• Bachelor's degree or equivalent experience in Human Resources, Business Administration, or a related field.
• Experience of handling employee relations issues to completion with U.S. domestic experience an advantage.
• Tested capability to lead on and implement HR projects and processes.
• People oriented and results driven.
• Excellent active listening, influencing and presentation skills.
• Proven experience and a detailed understanding of operational HR processes and practice. Experience of designing and implementing new and innovative HR processes. Previous experience in supporting US based programmes including open enrollment also an advantage
• Excellent stakeholder management especially at a senior level. A solutions orientated approach that is customer centric and pragmatic is also required.

About ESW

Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach to over 260 countries, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities.

Guided by our values—Own It, Champion Simplicity, Win as One, and Debate then Commit—we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results.

Why join us?

• Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment.
• Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW.
• Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work.
• Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged.

ESW is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates.

#LI-hybrid