Per Diem - Administrative Computer Support Technician - Boston Children's Hospital

This Computer Support Technician will provide on site and telephone support on matters involving computer related problems; as well as configures and rolls out new workstations. Assesses the needs of user and configures the workstation accordingly. Sets up workstation in the work area.

This Per Diem Computer Support Technician I will be responsible for: 

• Performing walk-throughs and ensures that all necessary technical and non-technical equipment are available in the work area. Communicates to the appropriate division when additional equipment is required.
• Logs all problems related to the hospital's computer system, networks, systems, applications, and shrink wrapped applications; troubleshoots according to established procedures, and closes the tickets when appropriate. Updates user and asset information as appropriate.
• Repairs and maintains workstations throughout the institution. Troubleshoots PC problems and performs PC hardware upgrades, as necessary. Tests equipment as appropriate.
• As appropriate, contacts third party vendors to schedule repair and replacement of our end user hardware systems and printers.
• Serves as the first contact between ISD and the end user community pertaining to computer problems, training issues, or work orders related to network connectivity or computer projects. Provides analysis and resolution of computer problems and issues. Guides end users through diagnostic procedures in order to resolve as many problems as possible. Works with technical teams and coordinates the resolution of problems. Escalates problems to supervisor, when necessary.

In order to qualify, you must have: 

• Associates Degree in Computer Science or a related field. 
• 1 year of work experience. 
• Analytical skills to resolve problems that require the use of basic scientific, mathematical, or technical principles. Work also requires the ability and desire to master new applications and technology on a continual basis.