Permanent Supportive Housing (PSH) Case Manager - Jaydot

Jaydot is hiring! We have an immediate need for a Permanent Supportive Housing (PSH) Case Manager to provide case management services to help people who are transitioning from homelessness thrive in permanent housing and we'd love for you to join us!

WHO WE ARE

Jaydot is a mission-based social enterprise in DC focused on creating housing solutions for our most vulnerable neighbors, particularly those who have experienced homelessness. We believe that housing is a human right, homelessness is a solvable problem, and we can create an equitable, human-centered system where housing solutions are readily adapted to fit the needs of all of our neighbors. For more information, please visit jaydot.org.

POSITION SUMMARY

The PSH Case Manager will support people who have experienced homelessness in securing and maintaining permanent housing. The PSH Case Manager will work collaboratively with program participants to set and achieve goals, meet their basic needs, and help them achieve the maximum level of self-sufficiency possible, all with the purpose of ensuring their housing stability and well-being as they transition from homelessness. The PSH Case Manager will work in-person at various locations within Washington, DC. 

The salary range for this full-time, exempt position is $59,000 - $60,000, commensurate with experience.

ESSENTIAL RESPONSIBILITIES

• Build rapport with up to 25 participants, including both families and individuals
• Develop good working relationships and partnerships with landlords and property managers
• Work with participants matched to housing or voucher program(s) to help them successfully find and move into housing of their choosing as efficiently as possible
• Support participants in developing an Individualized Service Plan (ISP), based on their strengths and help monitor progress toward their goals specified in the ISP
• Assist participants with completing, submitting, and tracking all necessary processes for housing, benefit, and other applications, including document collection and management
• Inform participants of and help connect them with other services and benefits available to them
• Educate participants on the role, rights, and responsibilities of the tenant and landlord
• Coach participants on strategies to help maintain their tenancy
• Provide early identification and intervention for behaviors or other barriers that may jeopardize housing stability, such as late rental payments and other lease violations
• Help participants secure access to basic needs (e.g., food, toiletries, household supplies, transportation assistance, etc.) and develop a plan to accomplish Activities of Daily Living (e.g., cooking, housekeeping, basic finances, shopping, etc.)
• Assist participants in finding and maintaining natural community supports (e.g., family, friends, recreational activities, support groups, etc.)
• Complete required case notes, housing stabilization plans, assigned reports, and other necessary documentation related to participants and input data into designated databases within established timeframes
• Develop and maintain individual participants' records that comply with all federal laws as well as DC Department of Human Services / Family Services Administration program standards

THE JAYDOT APPROACH

To perform the job successfully, the PSH Case Manager demonstrates the following approaches (this is not what they do, but how they do it):

• Relationship-building: Part of the PSH Case Manager's job is connecting with people from different backgrounds. They find (and even create) opportunities to deepen connections and build authentic, mutual relationships with residents and staff across lines of difference, such as race, gender, or other identities. They truly welcome viewpoints that differ from their own, and they are able to “sit with” discomfort when people express themselves in ways that are not familiar to them.
• Adaptability and problem solving: The PSH Case Manager is always ready to take advantage of unexpected opportunities and address obstacles. They look for the root of both simple and complex problems, so they can seek solutions. They approach work with a spirit of “yes” and adapt as things change, which they often do.
• Person-centered: The PSH Case Manager meets participants where they are and fosters a relationship in which they are “walking with” the participant rather than “doing for” them. They are empathetic, even and especially when participants are difficult customers.

REQUIRED EDUCATION AND EXPERIENCE

• Bachelor's degree in social work, psychology, sociology, counseling, or related social service/science or healthcare-related disciplines OR certification and/or licensure in a relevant discipline (e.g., Certified Addictions Counselor) OR high school diploma or equivalent and 4+ years of experience working with vulnerable populations. Special considerations can also be made on a case-by-case basis for applicants with a prior history of homelessness. 
• One year of experience providing case management services

OTHER QUALIFICATIONS, KNOWLEDGE, AND SKILLS

• Prior hands-on experience and proficiency utilizing Housing the Homeless (HTH) database (DHS system using Octo Quickbase)
• Basic proficiency in various software applications, including Asana, Expensify, Google Workspace, and Zoom
• Ability to embrace Jaydot's six core values and practice them in their daily work
• Willingness to take initiative and exercise independent judgment and ownership of decisions, while seamlessly adapting to change and competing priorities in the work environment
• Desires to work in a “start-up” culture that values innovation and learning from mistakes
• Strong communication skills—written, verbal, and interpersonal
• Demonstrated understanding of structural racism and its impact on communities of color
• Passion for ending homelessness and centering those with lived experience of homelessness in that pursuit

BENEFITS

Jaydot offers a competitive benefits package including: health, vision, and dental insurance, retirement plan with 3% employer match, generous paid leave, professional development allowance, and life and disability insurance. For additional information, please visit jaydot.breezy.hr.

WHAT ELSE YOU SHOULD KNOW

Jaydot is an equal employment opportunity (EEO) employer and is committed to racial and gender equity. We strongly encourage applicants from various communities—including those who identify as Black, indigenous, and people of color, veterans, individuals with disabilities, gender non-binary/trans folks, LGBTQIA+, and people with lived experience of homelessness—to express interest in joining the Jaydot team.

We aim to offer competitive salaries and benefits and are committed to equity, trust, and transparency in compensation. Basing compensation on someone's willingness and ability to negotiate or on their prior salary leads to wide inequities and bias in how people are paid, particularly for groups experiencing historical oppression. Therefore, we do not ask for prior pay history from our candidates and our offer-making process is negotiation-free for salaries and benefits. We determine our best possible salary offer based on relevant experience and extent to which candidates demonstrate the competencies for the role during the entire hiring process. Jaydot also uses our annual performance evaluation process to determine raises and promotions.

If there are accommodations that would help you in submitting an application, or at any point during the recruitment process, please let us know.