Personal Assistant Household Manager - Friendly Franchisees Corp

Job Title: Household Manager/Personal Assistant

Location: Newport Coast, CA

Classification: Part Time/Full Time, Exempt

Department: Private house operations

Reports To: CEO

Objectives of This Role:

Only Apply if you will meet our 5 Role Objectives

1.    Act as a household manager/personal assistant/nanny as needed

2.    Take 100% responsibility & accountability

3.    High attention to details, meticulous and highly organized, dependable and reliable

4.    Administrative tasks, MS Office, inventory, payroll, documentation, checklists

5.    Driving as needed.

6.    Train new talent.

Position Summary

 Friendly Franchisees Corporation is seeking a highly organized and proactive Household Manager/Personal Assistant to support the CEO. This versatile role requires a professional who can manage a wide range of administrative, personal, handyman and cooking tasks; ensuring the CEO’s day-to-day operations run smoothly. The ideal candidate will be flexible, detail-oriented, and capable of handling confidential information with discretion. This role also includes household management tasks.

Key Responsibilities:

1. Administrative Support:

· Manage and maintain the CEO’s calendar, including scheduling meetings, appointments, and travel arrangements. Strong knowledge of MS Office Suite.

· Screen and prioritize emails, phone calls, and other communications for the CEO. Excellent communication, able to work in a versatile environment.

· Prepare and edit correspondence, reports, presentations, and other documents as needed.

· Process payroll for 5-10 employees on MS Excel-high attention to detail

· Coordinate meetings, including preparing agendas, taking notes, and following up on action items.

· Handle confidential information with a high level of discretion and professionalism.

· Booking appointments and arranging travel.

· Organizing and coordinating small- and large-scale events.

· Regularly follow up on checklists and ensure completion of daily repetitive tasks.

2. Household and Personal Tasks:

· Assist with personal errands and tasks as requested by the CEO, home deliveries to other close property.

· Manage the CEO’s household needs, including coordinating with household staff and vendors. Able to manage vendor group text messages, high attention to detail and strong communication.

· Organize areas around the house and handle cleaning assignments such as cleaning restrooms, dishes, laundry, sweeping, mopping, etc. Hands-on tasks. Stocking and inventory on household items as needed.

· Run errands for the family and ensure timely completion.

· Perform postal and shopping activities. Grocery shopping and online shopping weekly.

· Light cooking as needed, needs to step in if house Chef is not available. Restaurant background a high plus.

3. Proficiency and Skills:

· Proficiency with Microsoft Word, Excel, PowerPoint, and other office software.

· Strong computer skills and ability to quickly learn new technologies.

· Comfortable using Apple iPhone/devices

· Demonstrated phone etiquette skills, including answering and managing calls professionally.

· Detail-oriented with the ability to take initiative and solve problems independently.

· Ability to work independently and manage multiple tasks with minimal supervision.

· Adaptable and quick to learn new tasks and responsibilities.

· Maintain the cleanliness and organization of the home office environment.

4. Additional Responsibilities:

· Open availability to work and adjust to varying daily work hours. Flexible to work 6am-8pm

· Complete any other projects or tasks as assigned by the CEO.

Qualifications:

· Proven experience as a Household manager, Personal Assistant, Executive Assistant, or in a similar role.

· Strong organizational and time-management skills.

· Excellent written and verbal communication skills.

· High level of discretion and confidentiality.

· Valid driver’s license and reliable transportation is required.

· Willingness to perform household tasks, including dishwashing, when needed.

Work Schedule:

· Full-time/Part-time position with flexible hours, including availability to work as needed.

  Available between hours of 6am-7pm, working between 20-35 hours/week

· Available to start as soon as possible.

Compensation and Benefits:

· Salary: Rate per hour: $25-35 /hour DOE

· Comprehensive benefits package, including medical, dental, vision, and paid time off.

· Opportunities for professional growth and development within the company.

Essential Job Functions

OUTCOMES AND RESPONSIBILITIES

PERFORMANCE MEASURES
Goal:

Make sure the household is running properly at all times, private home environment and essentials
· Excellent communication

· Effective listening

· High attention to details

 
1.    Guests:

Deliver the CSM brand experience/standards to every guest in every household, building loyalty and honesty.

Ensure that household meet our non-negotiable standards at all times for all personnel, guests and team members.
· Standards/Growth

· Check Average/Growth

· Guest Comments

· Speed with Service

  
2.    Our Team:

· Build and sustain a team that consistently and absolutely execute our non-negotiable standards by developing capability, passion, accountability, and pride.
· Turnover/Staffing Guidelines

3.    Management Talent:

·Develop the quality and quantity of talent, train properly, team management

·We need to effectively operate

· our current household and grow our brand.
· Reports

·Payroll

·Credit card reconciliation

·Hiring staff

  
 DECISION RESPONSIBILITY:

Decisions Made
Decisions Initiated
Decisions with Participation

·   Internal staff selection

·   Household Initiatives

·   Selection of local vendors (gardeners, plumbers, landscapers)

·   Emergency Maintenance priorities

·   Chef, PA selection, termination, payroll, discipline, performance management

·   Actions to address legal, risk management and compliance issues.

 
·   Household Budget (future)

·   Training personnel

SUPERVISION

Direct:             Chef and PA

Indirect:           N/A

 KNOWLEDGE, SKILLS & EXPERIENCE

·         3 - 5 years’ experience as a Household Manager/Personal Assistant and/or at least 3 - 5 years multi-unit restaurant management experience in other food service concepts

·         High school diploma and/or college preferred.

·         Valid Driver’s License and proof of insurance

·         Working knowledge of personal computers and related software (Microsoft Outlook, Word, Excel, PowerPoint)

·         Ability to hire, train and develop in-house personnel to operate and grow the Brand.

·         Ability to lead a team in an versatile, highly versatile and deadline driven environment.

·         Entrust team to effectively manage and operate the kitchen and household with limited supervision and demonstrate organization, planning, cooking, organization skills.

·         Ability to maintain Operational Excellence and Brand Integrity and continue to lean into the business.

·         Ability and desire to participate and lead cross-functional teams to improve operational efficiencies/capabilities.

·         Excellent oral and written communication skills

·         Good interpersonal skills to effectively communicate with a diverse group of people, chef, landscapers, vendors and all levels of corporate personnel.

·         Detail, result and deadline oriented with professional demeanor.

·         Independent self-starter with a can-do attitude

·         Flexible and ability to adapt to rapidly changing priorities.

·         Willingness to learn and take on new assignments.

·         Strong organizational skills

PHYSICAL REQUIREMENTS/ENVIRONMENT / WORKING CONDITIONS

Private Home Office environment. 

Extended periods of standing, sitting, typing and looking at a computer screen. 

May also require some reaching, bending, and lifting.
· Ability to travel to home locations within assigned area.

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their Manager in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.

Equal Employment Opportunity (EEO) Statement:

Friendly Franchisees Corporation is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.