Personal Assistant - Blash Agencies AO

Blash Agencies is looking for a customer service representative to join our team in our virtual team. This person will drive customer satisfaction by setting appointments and managing schedules.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
• Manage outbound customer communications- Calling clients to set them on agents schedule.
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

• High School degree or equivalent
• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system

About Blash Agencies AO: AO Globe Life AIL serves our Nations Veterans by providing them an end of life folder. We provide a WILL, family information guide, go over VA Burial benefits and provice insurance to take care of funeral final expenses.

Our employees enjoy a work culture and we promote from within.

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