Personal Banker - Citizens Bank

Summary of Job Responsibilities:

Under general supervision, and in line with established policies and procedures, serves as a primary service and sales contact for all Bank customers. Provides a variety of sales and service functions, including but not limited to, processing everyday transactions, creation of monetary instruments, enrolling customers in checking, savings and other account-based products, and helping customer identify and adopt solutions to protect their money from fraud. Banker will also engage customers in needs-based conversations to uncover financial needs in with the aim of providing the best possible financial advice to the customer. Accountable for complying with all Bank Secrecy and Anti Money Laundering regulations, bank policies and procedures. Job involves significant customer contact. Bankers must understand the benefits and features of products and services in order to assist our customers in buying decisions and problem resolution.

Essential Job Duties:

1. Is accountable for representing the bank to the customer in a courteous, professional manner, and for engaging in behaviors that will advance the customer's relationship with the bank
2. Processes check and other negotiable instruments with a keen eye for fraudulent activity as well as other risks including but not limited to inconsistent amounts, endorsements or alterations. Determines negotiability and makes funds available per regulations. Processes all other bank related transactions in accordance with deepening the customer relationship.
3. Cross-sells bank services in accordance with individual and branch performance goals.
4. Receives payments for loan accounts, ensuring the payments equal the amount due and all late charges, if applicable, are collected.
5. Collects necessary Customer Information Program (CIP) information and initiates account opening for depository or loan relationships as limited by appropriate regulations. Serves as a solutions expert to the customer offering creative yet compliant ways to reach customer's financial goals.
6. Operates in a team environment assisting in the completion of tasks necessary to either secure company assets or provide excellent customer service.

Skills and Abilities Required:

1. The ability to communicate, speak clearly, and demonstrates a high level of interpersonal skills necessary to represent the bank in dealing with customers.
2. The ability to read, write, and speak English; count currency and coin; and to perform simple arithmetic calculations. Fluency in multiple languages is a plus.
3. Strong computer skills with both desktop and handheld platforms. Demonstrative effectiveness at using apps from financial institutions.
4. Mental/visual skills effectively and efficiently verify customer transactions.
5. Two plus years of experience in a consultative sales environment, banking or otherwise.

Minimum Level of Performance and Training Normally Required:

1. A high school diploma or equivalent.
2. Successful completion of pre-employment test, drug screen, background check, and credit check.
3. Flexible schedule Monday-Friday and Saturday morning availability.

Working Conditions:

1. Minimum discomfort from noise, heat, dust, and other causes.
2. Required to stand for long periods when providing customer services
3. Exposed to potential robbery conditions. Receives detailed instructions and procedures to be followed to minimize the risk.
4. The strength to lift and carry cash drawers and coin bags (10 pounds).