Personal Banker - Peoples State Bank

Job Location: 1905 Stewart Avenue, Wausau WI 54401

Status: Full-time, nonexempt (hourly)

Hours: Monday- Friday, generally 8-5 with rotating Saturday Morning Coverage from 9-noon, may require travel to other locations with the Wausau metro area

Job Summary:

• Create and build retail customer relationships, perform new account opening for retail and commercial customers, consumer lending and related responsibilities associated with retail sales and customer service functions of the Bank, while exercising discretion and independent judgment. Perform all duties associated with a senior level CSR. Work closely with the branch manager to positively influence the sales culture and customer service functions of the branch.

Primary Duties and Responsibilities:

• Performs all activities related to the opening or closing of all types of retail and commercial time and demand deposits including certificate of deposits, IRA's, H.S.A.'s, estate accounts, funeral trusts, business checking, etc., ensuring that applicable regulations, disclosures, policies and procedures are followed.
• Handle consumer and home equity loans from start to finish. This includes advising customers on options, underwriting and approving loans within their authority.
• Makes qualified referrals for investment services, mortgage loans, commercial loans and deposit accounts and merchant services. Has the ability to offer and input credit card applications into vendor system.
• Maintains favorable customer relations and cross-sells Bank services through profiling customers and identifying additional needs, ensuring that the most positive and profitable relationship possible exists between the Bank and its customers.
• Maintain favorable customer relations through proper handling of all banking transactions. Record and verify significant information as required by bank policy and procedures. Responsible for accurately performing transaction overrides.
• Utilizes various reports and profiles to build and strengthen banking relationships by actively participating in variety of calling campaigns and marketing programs.
• Assists customers with balancing and reconciliation of their accounts and other customer service issues that occur in banking environment.

Desirable education, experience and skills:

• High school diploma or general education degree (GED) plus 1-3 years in Personal Banker or Universal Banker role or equivalent experience in retail advisory and sales of financial products with account opening experience demonstrating strong customer service skills, sales/referral results and a proactive desire for self-development. Must have a thorough understanding of banking to deliver service excellence.
• Sales orientation with the ability to meet specific monthly and annual sales goals.
• Excellent interpersonal and communication skills required.
• Ability to identify customer needs and develop creative, workable solutions and provide problem resolution to satisfy the customer.
• Familiarity with the local financial marketplace (competitors, demographics, geography, industries, etc.) to address customer inquiries.
• Demonstrate follow-thru and follow up and have the ability to problem solve, prioritize tasks, and meet deadlines.
• Good typing and written communication skills. Working knowledge of various word processing and spreadsheet software.

We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.