Personal Lines Customer Service Representative - Primary Location

About Us:

If you're looking for a company that values education, community service, and teamwork, then Kevin Panter Insurance Inc is the place to be! Our agency is dedicated to helping our clients understand their insurance coverages and options so that they can make informed decisions. But it's not just our clients that we care about. We're also passionate about giving back to our community through volunteer work and sponsorships. Our agency owner is a volunteer firefighter and EMT, demonstrating a deep commitment to helping others.

And when it comes to working as a team, we know that communication and collaboration are key. That's why we prioritize weekly team meetings to ensure that everyone is on the same page and working towards our shared goals.

If you're a fan of integrity, education, and community service, then you'll fit right in with our team. Come join us and let's make a difference together!

Job Description:

We are looking for an experienced Personal Lines Customer Service Representative to join our team! As a seasoned professional, you are needed to offer top-notch customer service at our company. You'll be responsible for giving insightful advice and directions to clients on various types of insurance such as home, auto, and renters insurance. Working in the insurance industry requires a comprehensive knowledge of current trends and strategies as well as excellent communication skills and sound problem-solving abilities. To excel, you must possess a thorough understanding of this field and be prepared to stay up-to-date on the latest developments. To be successful in this role, you must have the ability to work both independently and cohesively as part of a team. Additionally, it's important that you have a passion for helping others and strive to provide excellent customer service.

We believe in investing in our employee's professional growth and development, so you'll have plenty of opportunities to learn and advance in your career. We offer a competitive base salary of $35,000 to $50,000 per year depending on experience.

Salary Range: $35000.00 - $50000.00 per year

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Responsibilities

• Greet customers with an upbeat, positive attitude. Provide exceptional customer service and be outstanding at relationship building.
• Assist clients in navigating their insurance policies and answering any questions they may have.
• Update and Make changes to insurance policies as needed.
• Process premium payments.
• Issue Insurance Documentation (COI, ID cards, etc.)
• Schedule appointments
• Perform data entry and maintain accurate records
• Handle confidential information with discretion and follow established protocols.

• Georgia Property and Casualty License Required.
• Experience working in an office environment, using a multiline phone system, and utilizing computer software. Proficient typing/data entry skills.
• Demonstrate professionalism over the phone, in writing, and in the office to create a positive work environment and ensure effective communication.
• Ability to multitask, prioritize, and problem-solve with attention to detail, accuracy, and speed.