Personal Shopper - Sendik's Food Market

Sendik's Food Markets, a Milwaukee Journal Sentinel “Top Workplace” since 2012, is a rapidly growing organization looking to hire people who thrive in a customer-oriented, fast-paced environment. We are a family-owned business with a goal of offering our customers the best grocery shopping experience, period. We do this by selling products of the highest quality for a great value, all while providing exceptional customer service. We currently have 18 store locations – Whitefish Bay, Wauwatosa, Mequon, Grafton, Elm Grove, Franklin, Greenfield, Germantown, New Berlin, West Bend, Bayside, Hartland, Greendale, Brookfield – The Corners, Waukesha – Meadowbrook, Hales Corners, Marquette and Oconomowoc with a focus on continued growth. At Sendik's Food Markets, we pride ourselves on not only our ultimate customer satisfaction and high-quality products, but the 2,000+ associates dedicated to building the Sendik’s Brand.

Role Title

Personal Shopper

Manager

Store Director

Job Summary

The Personal Shopper will be responsible for modeling and promoting Sendik’s culture by consistently providing “best in class” service to our guests. The main responsibility of a Personal Shopper is to complete grocery orders for customers through the online grocery platform, Sendik’s Express. The Personal Shopper will provide each customer with an efficient, accurate, and pleasant experience by demonstrating a high-level of product

knowledge and personalized customer service.

Our Values:

Service: We will treat every customer like a beloved family member or friend and find a way to say “yes” to our customers. It’s important that we engage with every customer that enters our store, and follow the 10/4 rule. At the end of any interaction with a customer, we will offer a sincere “Thank you for your business!”

Passion: We have a passion for excellence and to be the best at what we do. We will seek product knowledge and commit to quality by believing in the Sendik’s brand.

Nimbleness: Provide great solutions for our customers by exploring all possibilities and welcoming change. We will be quick to respond to our customers and use “Red Truck Service” when additional assistance is needed.

Duties/Responsibilities

• Serve Sendik’s Express customers while modeling Sendik’s culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business
• Review daily Sendik’s Express orders via eCommerce computer system and voicemails
• Schedule and prioritize each order; reviewing and highlighting important notes and special requests
• Shop for each order throughout the store based on the customer’s needs. Follow any special requests that may be listed
• Maintain a detail-oriented mindset while reviewing the freshness of products for the orders
• Follow up with customers should an item need a substitution or questions concerning the order
• Check out each item at the register, bag the groceries following the customer’s request and label each
• bag with the customer’s information
• Keep banking information safe and confidential while completing the customer’s transaction; store the receipt in an envelope and attach to the order
• Store groceries in the proper storage areas until pick up
• Notify customers through Sendik’s Express when their order is ready via Freshop App, phone call, text or email
• Hand-deliver the grocery order to the customer’s vehicle and assist with unloading the cart
• Confirm identification for any orders containing alcohol
• Assist with the training and mentoring of new Personal Shoppers
• Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures
• Assist in other departments as needed, including, but not limited to, bagging groceries, gathering grocery carts and baskets and stocking the grocery department

Qualifications

• Eagerness to interact with customers
• Excellent attention to detail
• Excellent time management, prioritization and organization skills
• Ability to work at a fast paced and efficient manner
• Strong sense of team – ability to anticipate the needs of the team
• Ability to take initiative and make decisions independently regarding department needs and priorities, under general supervision
• Ability to stand, walk, lift, bend, push/pull for extended periods of time
• Ability to lift up to 50 pounds