Personal Stylist - COS

WE ARE MORE THAN JUST A CLOTHING BRAND; WE ARE ON A MISSION TO TRANSFORM THE FUTURE OF FASHION 

Are you looking for a company that pushes the boundaries and creates a community inclusive of everyone? A shared vision beyond only us?  

If you answered yes, why not join us? This could be your first step towards a new and exciting career at COS! 

About COS: Offering innovative design, elevated essentials and wardrobe icons, COS is a fashion brand rooted in contemporary culture. From the beginning, our design ethos has always put lasting style, quality and sustainability first. Today 92% of the materials in our collection are more sustainably sourced.  

COS, alongside Arket, Monki, Weekday, Afound, & Other Stories and H&M, is one of several unique brands that make up the H&M group. The H&M Group employs over 170,000 people in 74 markets across the globe, and we are the 2nd largest fashion company in the world. Since launching COS in 2007, we have opened more than 200 stores worldwide. 

What we value most: Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are open-minded and curious, we dare to be different, we believe in constant improvement and we empower and trust you to take ownership. Our values are part of who we are, what we stand for and how we act. 

At COS we love welcoming new people and work hard to provide an environment where everyone feels appreciated and valued. We celebrate individual differences and recognise the contribution that all our colleagues make, regardless of their background. 

We are looking for a Personal Stylist to join our talented team in Beverly Hills, Reporting to the Store Manager, you will help customers create memorable store experiences by helping them shop for COS outfits most suitable for their personal style. This role will be full-time for 32hr-40hr per week and includes shifts at weekends and evenings. 

In this role you will

• Welcome customers to the store
• Be a brand ambassador for COS
• Identify customers’ needs and help them create complete looks that match their style
• Offer personalized styling tips
• Suggest alternative outfits and colors to create unique looks
• Drive customer cultivation, responsible for creating individualized strategies to develop/nourish existing client base and foster new client pipeline
• Create a client book
• Strategically leverage private client relations and VIP experiences for high potential customers
• Personalized service, one on one experience and/or by appointment
• Achieve set goals for KPIs such as Conversion Rate, Price Per Receipt and Average Value Purchase
• Build credibility and trust as a personal stylist and fashion expert by staying current with market competition, industry, fashion trends, and customer shopping behaviors
• Deliver excellent customer service to create a memorable experience for COS customers
• Share customer feedback and sales opportunities with store manager

• Previous experience of working in a capacity to provide personalized services to high potential customers
• Previous experience of creating and maintaining a client book.
• Good communicator with the ability to utilize technology effectively and engage with customers and our team to meet goals
• Ability to build business relationships through effective communication
• Customer focused 
• Self-motivated & positive 
• A genuine interest in others 
• Open to learn about and sell our products 
• Excellent planning and organizational skills 
• Good analytical and problem-solving abilities 
• Excellent commercial abilities and interest in fashion, retail. 

Why You’ll Love Working for COS 

• Dynamic, team-driven work environment with a group of unique, diverse, and kind individuals.  
• Endless growth & development opportunities 
• Dress your personality. We encourage you to dress your personality all day, every day.   
• Did we mention our discount at H&M, &Other Stories, and COS? 

Compensation: 

Hiring range: $21.75 - $24.75 Hourly  

Benefits:  

COS believes in rewarding our employees for their many contributions to our shared success. That’s why we offer a full range of inclusive benefits that enable wellness, both in and outside of work.  We pride ourselves on being a do-good company and we have a comprehensive benefit package that matches that ambition.  Please note, benefits may have eligibility requirements based on employment status. 

We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage – Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits. 

Ready to apply? Click on the I’M INTERESTED link where you can upload your CV securely. Once we have received your application, we will keep you updated regularly about the status of your application. The two stages of a successful recruitment process will include a short telephone interview followed by an interview/group interview in the store. Should you require any adjustment to this process, please let the recruiter know who will be happy to discuss this