Personnel Security Specialist (San Antonio, TX) - iWorks Corporation

Title: Personnel Security Specialist (San Antonio, TX)

Location: San Antonio, Texas

About iWorks:

iWorks Corporation, founded in 2005, is a leading provider of information technology and professional services to the federal government. We are a recognized leader in personnel security and vetting solutions, Agile, DevOps, DevSecOps, data analytics, and cloud solutions. Our continuous process improvement approach, combined with our business and technology expertise, results in innovative solutions.

We offer exceptional comprehensive benefits (Medical, Dental, Vision, Life and Disability); 401(k); Profit Sharing; Health and Wellness Benefits; and Paid Sick Time, Vacation Time, and Holiday Time. You're eligible for bonuses throughout the year as part of our incentive program for innovation, and business development. All employees are also considered for an annual raise, commensurate with performance and company commitment.

About this position:

We're looking to hire a Personnel Security Assistant. You're someone who is willing to learn. You're ready for a fresh start and an opportunity to build a career. Even if the responsibilities listed below aren't all familiar, you are familiar with and interested in personnel security, law enforcement and military, or the intelligence community. What's more, you're ready to participate in training to get you up to speed. You review everything put into your hands (or on your screen, for that matter) with a critical eye. In addition to the responsibilities listed below, you are also able to work as part of a team, willing to do your part in achieving a common goal. If this sounds like you, read on.

Base Salary: $45k - commensurate with candidate's skills, experience, location, and qualifications.

On a day-to-day basis you will:

1. Perform all tasks associated with operating a responsive, timely (under 3 minutes for telephonic and 3 days e-mail), courteous, and professional call center to address inquiries from the customer base regarding adjudicative case status, program information, and policies and procedures providing a single point of contact resolution.
2. Answer phone calls and other electronic communications from security community.
3. Ensure customer satisfaction and sound business relations during all interactions and act as the single point of contact.
4. Create, maintain, update, correct, research, and review subject records during interaction with the customer.
5. Provide assistance to customer base, exercising sound judgement and discretion to determine appropriate responses to inquiries.
6. Provide guidance and clarification to customer base on security clearance and investigative requirements and guidelines during communications without the need to defer the response to the second tier of customer assistance.
7. Provide assistance and information to representatives in support of high-level and special interest cases.
8. Provide assistance in the development and preparation of a variety of correspondence and other documentation, to include Standard Operating Procedures, Work Instructions, letters, reports, staff studies, briefings, charts, and position and background papers.
9. Provide accurate and complete data concerning Call Center Support report of activities and performance, summarizing the workload volume, completion, and any obstacles encountered for the previous week.

Required Education/Qualifications:

• Security Clearance: Secret security clearance fully adjudicated.
• Experience Level: 3+ years of experience and working knowledge of National Security Databases including the JPAS, DISS, CATS, e-QIP, DCII, DPS, OPM, SII, CVS and PIPS personnel security applications / systems.
• Education: No degree or formal experience required.

FLSA & EMPLOYMENT STATUS: FLSA EXEMPT AND FULL-TIME POSITION

iWorks Corporation is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, Veteran status, sexual orientation, or other protected characteristic.