Personnel Security Technician - Akima, LLC

The Personnel Security Technician (PST) will provide administrative assistance and contract support to the Department of Homeland Security (DHS), U.S. Citizenship and Immigration Services (USCIS), Office of Security & Integrity (OSI). The PST I will report to RiverTech’s On-Site Supervisor and provide support to the OSI Personnel Security Division (PSD) directly with the processing of personnel security cases to include data entry, assisting with the electronic initiation of e-QIP (electronic questionnaire for Investigation Processing) support, scanning of paper files into electronic case system, fingerprint card tasking support, record management, case assignment, and conducting data quality assurance reviews.

• Assists with creating, maintaining, scanning, filing, retrieving, tracking and destruction of electronic and physical personnel security records and case files.
• Reviews various personnel security forms and documents for completeness, accuracy and compliance.
• Performs data entry in various personnel security databases.
• Prepares various periodic ad-hoc reports.
• Monitors central mailboxes within Outlook, responding to inquiries and status requests.
• Assists with pulling, filing, and updating fingerprint cards throughout the facility and inventory file storage areas that house fingerprint cards.
• Assists with coordination of facility-related services, to include IT support for equipment and connectivity issues, conference room use and scheduling, and monitoring office supplies and replenishing stock as requested.
• Assists with property control and equipment inventory.
• Receives and route incoming telephone calls, mail and facsimile receipts.
• Assists with documentation of meeting minutes and general office information.
• Assists with escorting uncleared vendors and visitors to the facility.
• Assists with case file quality assurance reviews. Identify accuracy of data and inconsistencies of data; correct minor data related infractions found in electronic systems; update existing tracking mechanisms such as MS Excel spreadsheets and MS Access databases and assist with recommending changes for developing new tracking mechanisms as needed to report findings.
• Creates electronic case files and assign electronic and physical case files for security processing in accordance with business processes and pre-determined workload thresholds established by federal supervisors.
• Performs name checks and collect data from various government systems.
• Facilitates case file review for federal investigators by locating and providing access to electronic personnel security case files.
• Prepares draft electronic and/or hard copy paperwork contained in personnel security case files for release in response to Freedom of Information Act (FOIA) related requests or as directed and approved by Federal Supervisors.

• Minimum High School Diploma/GED.
• Minimum three (3) years of relevant work experience.
• Strong attention to detail, ability to set and manage deadlines, strong organizational skills, and ability to multi-task in fast-paced work environment.
• Ability to work independently, think logically and work effectively within group settings.
• Ability to receive general guidance and instructions from a supervisor or via established standard operating procedures, and act upon them with minimal supervision.
• High level of proficiency in Microsoft Office software, to include Outlook, Excel, Access and Word and experience with database software applications.
• Excellent oral and written communication skills.
• Excellent typing skills and telephone and email etiquette.
• Strong customer service skills.
• ​​​​​​U.S Citizenship is required in accordance with the security requirements of the above referenced federal government contract.
• This Hybrid position requires that you live within commuting distance from the South Burlington Vermont work location.
• Ability to obtain and maintain a Secret Clearance.