Pet Supplies Plus Receptionist/Bather - Niemann Foods

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SUMMARY

The Pet Supplies Plus Bather is responsible for providing excellent customer service while bathing, checking in & checking out animals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides excellent customer service, ensuring positive customer relations and satisfaction
• Answer incoming phone calls using proper phone etiquette
• Schedules and confirms each appointment
• Bathes, dries, and combs out each animal
• Aware of tie in sales to each animal
• Inputs customer information
• Looks over dog as it is taken in for service
• Understands products used for bathing
• Understands customers need to a breed specific situation
• Keeps work area clean and organized
• Cleans and sanitizes all holding cages and bathing tubs
• Follows all store and department policies and procedures.
• Other duties as assigned by supervisor

KEY ATTRIBUTES

• Naturally Friendly
• Smiles easily
• Genuinely enjoys taking care of the customer
• Good with animals
• Self-motivated
• High energy level
• Reliable

SUPERVISORY RESPONSIBILITIES

• This job has no supervisory responsibilities.

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED)
• One to three months related experience and/or training
• Equivalent combination of education and experience
• Some animal knowledge

LANGUAGE SKILLS

• Read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Write routine reports and correspondence
• Present information and respond to questions from customers or associates

MATHEMATICAL SKILLS

• Basic math concepts (addition, subtraction, division, multiplication)

CERTIFICATES, LICENSES, REGISTRATIONS

• PSP Safety Agility Test

RECOMMENDED EQUIPMENT

• Slip resistant shoes with closed toe and heel
• Safety Cutter
• Apron
• Uniform per store policy

PHYSICAL DEMANDS

Regularly (Over 2/3 of the time)

• Stand
• Use hands to finger, handle, or feel
• Reach with hands and arms
• Communicate with associates and customers
• Smell
• Lift and/or move up to 50 pounds

Occasionally (Less than 1/3 of the time)

• Walk
• Climb
• Balance
• Stoop
• Kneel
• Couch
• Crawl
• Lift and/or move up to 100 pounds

Vision

• Close
• Distance
• Peripheral
• Depth perception
• Ability to adjust focus
• Ability to distinguish colors

WORK ENVIRONMENT

Regularly

• Exposure to moving mechanical parts
• Exposure to wet and/or humid conditions
• High, precarious places
• Fumes or airborne particles
• Risk of electrical shock
• Vibration

Noise Level

• Moderate to high

**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.

**Position requirements may vary by store location

PI250057058