Pflugerville 02 Market - Lead - Full-Time - HEB
Pflugerville, TX 78660
About the Job
Responsibilities:
As an H-E-B Store Department Lead, you'll lead a well-stocked, well-maintained department, while providing superior customer service. You'll also perform supervisory responsibilities, such as scheduling work, and training / developing Partners.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE... willingness to train and supervise?
HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success?
PASSION FOR RESULTS... drive to lead your department to exceed sales goals?
We are looking for:
- an associate's degree or 6 months of related experience
- communication and interpersonal skills
- ability to work in a fast-paced environment
What is the work?
Store Lead Operations / Training:
- May serve as backup to Department Manager and typically works opposite shift to Manager
- May help prepare department work schedules
- Carries out supervisory responsibilities in accordance with policies and applicable laws
- Assists with inventory control; loads, unloads, and moves product
- Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their execution
- Assists in all technical areas, as needed
- Performs Representative / Specialist duties frequently
Customer Service / Sales:
- Provides / coaches on superior customer service
- Takes orders from customers by telephone or in person
- Answers customer questions regarding products; assists them with selections
- Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales
- Merchandises products effectively
Food Safety:
- Slices, packages, labels, rotates, and culls products for poor quality
- Complies with department / Store operating procedures
- Cleans / sanitizes sales floor, display cases, prep areas, and equipment
Additional Department-Specific Responsibilities / Pre-requisites:
BAKERY:
- Ensures / oversees effective production planning and execution of supporting processes
- Assists in all technical areas as needed (e.g., baking, frying, and decorating)
- Culls bakery products for poor quality, expiration dates
- Writes on cakes with icing per personalized customer requests
Stores with more than one Bakery Lead
- Serves as dedicated Lead for assigned Partners, processes, and responsibilities in either cake / tortilla production or scratch / baking / wrapping as applicable by Store
BEAUTY:
- Applies advanced knowledge of current trends in beauty for hair care, skin care, and makeup
DELI:
- May oversee a specific area of the business: Service Case, Production, Cheese Shop or Catering
- Assists with inventory control, including planning portion of Fresh Production Planner (FPP) ; follows up on FPP inventory functions; ensures Perpetual Adjustment Walk (PAW) walks are complete
- Assists with ordering and event order management (EOMs)
- Assists with training on new systems, tools, processes, and product roll-outs; follows up with Partners as needed to reinforce or retrain
Stores with more than one Deli Lead
- Serves as dedicated Lead for assigned Partners, processes, and responsibilities in either back of the house or front of the house Deli operations as applicable by Store
PREPARED FOODS:
- Serves / packages products at customer's request
- Educates customers on preparation / reheating instructions of prepared foods
- Prepackages condiments (sauces, dressings) for prepared food items
- Cuts, slices, dices, chops, food in preparation for chef
PRODUCE:
Lead (department)
- Performs lead responsibilities for the department and may serve as backup to Produce Manager
Lead (in-store production)
- Serves as dedicated lead over the in-store production work & Production Partners
- Spends majority of time with processing team engaged in Daily Sequence of Tasks
TEXAS BACKYARD:
- Strong knowledge of nursery field
- Strong knowledge of plant and chemical recommendations
- Ability to complete Texas Nursery & Landscape Association training (H-E-B internal training)
- Keeps up with current nursery field-related trends
What is your background?
- Minimum age 18 (mandatory)
- Associate's degree (AA), or equivalent from two-year college or technical school; or
- 6+ months of related experience and / or training, or
- Combination of equivalent education / training
- Completion of Company Orientation, food safety and sanitation training, and eCommerce Online Ordering training
Do you have what it takes to be a fit as an H-E-B Department Lead?
- Expert knowledge of department production stations, including quality standards, set-up, operation, cleaning, and maintenance of all equipment
- Ability to read and interpret documents (e.g., safety rules, operating / maintenance instructions, production planners, procedure manuals)
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or Partners
- Ability to apply common sense / understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to deal with problems involving several concrete variables in standardized situations
Can you...
- Function in a fast-paced, retail environment, in detailed and precise tasks
- Work with Customers, staying attentive to their needs
- Perform the following, based on your Department?
Bakery:
- Constantly* reach at waist, grasp
- Frequently stand, walk, reach at shoulder, bend
- Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction
- Occasionally be exposed to wet, cold, hot conditions, loud noise
- Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs**
Beauty / Drugstore / General Merchandise:
- Constantly* reach at waist, grasp
- Frequently stand, walk
- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to wet conditions, loud noise, ambient temperatures
- COSMETICS: Demonstrate the ability to lift 45 lbs, and manage in excess of 45 lbs**
- DRUGSTORE: Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs**
- GENERAL MERCHANDISE: Demonstrate the ability to lift 50 lbs, and manage in excess of 45 lbs**
Dairy / Frozen / Grocery:
- Constantly* reach at waist, grasp
- Frequently stand, walk
- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to wet, cold conditions, loud noise
- DAIRY: Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs**
- FROZEN: Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs**
- GROCERY: Demonstrate the ability to lift 50 lbs, and manage in excess of 80 lbs**
Deli:
- Constantly* reach at waist, grasp
- Frequently stand, walk, stoop
- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to wet, cold, hot conditions, loud noise
- Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs**
Entertainment / Nature's Harvest:
- Constantly* reach at waist, grasp
- Frequently stand, walk
- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to loud noise
- ENTERTAINMENT: Demonstrate the ability to lift 45 lbs, and manage in excess of 55 lbs**
- NATURE'S HARVEST: Demonstrate the ability to lift 60 lbs, and manage in excess of 55 lbs**
Floral:
- Constantly* reach at waist, grasp
- Frequently stand, walk
- Frequently be exposed to cold conditions
- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to wet, cold, hot conditions, loud noise
- Demonstrate the ability to lift 55 lbs, and manage in excess of 45 lbs**
Seafood:
- Constantly* reach at waist
- Frequently stand, walk, pivot, push / pull with arms, grasp
- Frequently be exposed to wet and cold
- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion
- Occasionally be exposed to hot conditions, loud noise, ambient temperatures
- Demonstrate the ability to lift 50 lbs, and manage in excess of 25 lbs**
Showtime:
- Constantly* stand, reach at waist, grasp
- Frequently stand, walk, pivot, push / pull with arms, grasp
- Occasionally walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, pinch, perform fine motor movements
- Occasionally be exposed to loud noise
- Demonstrate the ability to lift 25 lbs, and manage in excess of 45 lbs**
Texas Backyard:
- Constantly* reach at waist, grasp
- Frequently stand, walk
- Frequently be exposed to ambient temperatures
- Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to wet conditions and loud noise
- Demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs**
* While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
** It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
09-2022
As an H-E-B Store Department Lead, you'll lead a well-stocked, well-maintained department, while providing superior customer service. You'll also perform supervisory responsibilities, such as scheduling work, and training / developing Partners.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE... willingness to train and supervise?
HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success?
PASSION FOR RESULTS... drive to lead your department to exceed sales goals?
We are looking for:
- an associate's degree or 6 months of related experience
- communication and interpersonal skills
- ability to work in a fast-paced environment
What is the work?
Store Lead Operations / Training:
- May serve as backup to Department Manager and typically works opposite shift to Manager
- May help prepare department work schedules
- Carries out supervisory responsibilities in accordance with policies and applicable laws
- Assists with inventory control; loads, unloads, and moves product
- Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their execution
- Assists in all technical areas, as needed
- Performs Representative / Specialist duties frequently
Customer Service / Sales:
- Provides / coaches on superior customer service
- Takes orders from customers by telephone or in person
- Answers customer questions regarding products; assists them with selections
- Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales
- Merchandises products effectively
Food Safety:
- Slices, packages, labels, rotates, and culls products for poor quality
- Complies with department / Store operating procedures
- Cleans / sanitizes sales floor, display cases, prep areas, and equipment
Additional Department-Specific Responsibilities / Pre-requisites:
BAKERY:
- Ensures / oversees effective production planning and execution of supporting processes
- Assists in all technical areas as needed (e.g., baking, frying, and decorating)
- Culls bakery products for poor quality, expiration dates
- Writes on cakes with icing per personalized customer requests
Stores with more than one Bakery Lead
- Serves as dedicated Lead for assigned Partners, processes, and responsibilities in either cake / tortilla production or scratch / baking / wrapping as applicable by Store
BEAUTY:
- Applies advanced knowledge of current trends in beauty for hair care, skin care, and makeup
DELI:
- May oversee a specific area of the business: Service Case, Production, Cheese Shop or Catering
- Assists with inventory control, including planning portion of Fresh Production Planner (FPP) ; follows up on FPP inventory functions; ensures Perpetual Adjustment Walk (PAW) walks are complete
- Assists with ordering and event order management (EOMs)
- Assists with training on new systems, tools, processes, and product roll-outs; follows up with Partners as needed to reinforce or retrain
Stores with more than one Deli Lead
- Serves as dedicated Lead for assigned Partners, processes, and responsibilities in either back of the house or front of the house Deli operations as applicable by Store
PREPARED FOODS:
- Serves / packages products at customer's request
- Educates customers on preparation / reheating instructions of prepared foods
- Prepackages condiments (sauces, dressings) for prepared food items
- Cuts, slices, dices, chops, food in preparation for chef
PRODUCE:
Lead (department)
- Performs lead responsibilities for the department and may serve as backup to Produce Manager
Lead (in-store production)
- Serves as dedicated lead over the in-store production work & Production Partners
- Spends majority of time with processing team engaged in Daily Sequence of Tasks
TEXAS BACKYARD:
- Strong knowledge of nursery field
- Strong knowledge of plant and chemical recommendations
- Ability to complete Texas Nursery & Landscape Association training (H-E-B internal training)
- Keeps up with current nursery field-related trends
What is your background?
- Minimum age 18 (mandatory)
- Associate's degree (AA), or equivalent from two-year college or technical school; or
- 6+ months of related experience and / or training, or
- Combination of equivalent education / training
- Completion of Company Orientation, food safety and sanitation training, and eCommerce Online Ordering training
Do you have what it takes to be a fit as an H-E-B Department Lead?
- Expert knowledge of department production stations, including quality standards, set-up, operation, cleaning, and maintenance of all equipment
- Ability to read and interpret documents (e.g., safety rules, operating / maintenance instructions, production planners, procedure manuals)
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or Partners
- Ability to apply common sense / understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to deal with problems involving several concrete variables in standardized situations
Can you...
- Function in a fast-paced, retail environment, in detailed and precise tasks
- Work with Customers, staying attentive to their needs
- Perform the following, based on your Department?
Bakery:
- Constantly* reach at waist, grasp
- Frequently stand, walk, reach at shoulder, bend
- Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction
- Occasionally be exposed to wet, cold, hot conditions, loud noise
- Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs**
Beauty / Drugstore / General Merchandise:
- Constantly* reach at waist, grasp
- Frequently stand, walk
- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to wet conditions, loud noise, ambient temperatures
- COSMETICS: Demonstrate the ability to lift 45 lbs, and manage in excess of 45 lbs**
- DRUGSTORE: Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs**
- GENERAL MERCHANDISE: Demonstrate the ability to lift 50 lbs, and manage in excess of 45 lbs**
Dairy / Frozen / Grocery:
- Constantly* reach at waist, grasp
- Frequently stand, walk
- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to wet, cold conditions, loud noise
- DAIRY: Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs**
- FROZEN: Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs**
- GROCERY: Demonstrate the ability to lift 50 lbs, and manage in excess of 80 lbs**
Deli:
- Constantly* reach at waist, grasp
- Frequently stand, walk, stoop
- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to wet, cold, hot conditions, loud noise
- Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs**
Entertainment / Nature's Harvest:
- Constantly* reach at waist, grasp
- Frequently stand, walk
- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to loud noise
- ENTERTAINMENT: Demonstrate the ability to lift 45 lbs, and manage in excess of 55 lbs**
- NATURE'S HARVEST: Demonstrate the ability to lift 60 lbs, and manage in excess of 55 lbs**
Floral:
- Constantly* reach at waist, grasp
- Frequently stand, walk
- Frequently be exposed to cold conditions
- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to wet, cold, hot conditions, loud noise
- Demonstrate the ability to lift 55 lbs, and manage in excess of 45 lbs**
Seafood:
- Constantly* reach at waist
- Frequently stand, walk, pivot, push / pull with arms, grasp
- Frequently be exposed to wet and cold
- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion
- Occasionally be exposed to hot conditions, loud noise, ambient temperatures
- Demonstrate the ability to lift 50 lbs, and manage in excess of 25 lbs**
Showtime:
- Constantly* stand, reach at waist, grasp
- Frequently stand, walk, pivot, push / pull with arms, grasp
- Occasionally walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, pinch, perform fine motor movements
- Occasionally be exposed to loud noise
- Demonstrate the ability to lift 25 lbs, and manage in excess of 45 lbs**
Texas Backyard:
- Constantly* reach at waist, grasp
- Frequently stand, walk
- Frequently be exposed to ambient temperatures
- Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to wet conditions and loud noise
- Demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs**
* While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
** It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
09-2022
Source : HEB
