PFS OPERATIONS MANAGER - Pinnacle Bank / Bank of Colorado

Description/Job Summary

Handles day-to-day operations of the agency.

Responsibilities/Duties

1. Ensures smooth workflow and efficient processes.
2. Collaborate with various departments to develop and implement strategies to improve operational efficiency, customer service and profitability.
3. Manage team of employees, providing guidance, training and support to ensure high-quality work and adherence to company policies and procedures.
4. Analyze data and metrics to identify areas for improvement and implement solutions to enhance productivity and performance.
5. Maintain relationships with team, companies and ownership to ensure the agency's operations meet expectations.
6. Regular and reliable attendance.
7. Assists with other job-related duties as assigned by management.

Preferred Skills

• Strong analytical and problem- solving abilities are crucial.
• Skill in training and managing employees.
• Ability to communicate with customers and co-workers in a courteous and professional manner.
• Ability to multi-task.
• Ability to work with accuracy, organization, and attention to detail.

Preferred Experience

• Proficiency in Microsoft products and Agency Software.
• Knowledge of insurance products and services.
• Minimum of 5 years' experience in insurance industry.

Required Education

High School diploma or equivalent.

Preferred Education

Preferred bachelor's degree in business, insurance or related field

Preferred Qualifications

• Current Colorado P & C License.
• Insurance designation preferred.

Details

We offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses. Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines.  Other benefits include:

• 8 paid holidays
• 17 PTO days each year for the first five years of employment.  Employees must also complete the 90-day introductory period prior to accruing PTO.
• New employees will receive 12 hours of paid sick time upon their hire date
• After five years, 22 PTO days each year
• Health, dental, prescription drug card, vision, and voluntary life insurance plans
• Health Savings Account with employer contributions
• Flexible medical and dependent care spending plans
• Parental Leave after one year of full time employment
• 401K plan after 3 months and start of next quarter with employer contributions and profit sharing 
• Free checking account and basic printed checks
• Free safe deposit box
• $15,000 group term life insurance
• Long term disability insurance
• Employee Assistance Program
• Educational Assistance