Pharm Tech - Patient Care Representative II - Call Center - FT - Days - MHW - Memorial Healthcare System
Hollywood, FL
About the Job
Location:
Hollywood, Florida
At Memorial Healthcare System (MHS), our ever-growing pharmacy career options present unlimited opportunities to individuals passionate about advancing pharmacy practice. As a nationally recognized and respected leader for providing "A-rated" patient care and safety, MHS prides itself on being able to grow and adapt to the rapidly evolving needs of our community and healthcare industry.
Summary:
Provides patient centered customer service to internal and external clients. Serves as a liaison between the pharmacy, payors, patients and providers. In addition, coordinates care to ensure patient intake, prescription processing, resolution of third party rejections, medication orders and delivery process.
Responsibilities:
Collaborates with clinical staff to facilitate patient and/or caregiver requestsPerforms patient intake, benefits investigation, obtains copay assistance and provides link to patient assistance or triagesto other pharmacies or servicesPerforms activities related to pharmacy technician scope of practiceMaintains compliance with department workflow assignments and metricsCommunicates effectively in person, over the phone and in writing to provide customer service to the internal and externalcustomers (patient, caregiver, physician, pharmacist) and liaisons between patient and providers for medication needs,including patient information, prescription processing, third party rejection resolution, delivery, storage, supplies, refills,education materialsSupports staff training, transitioning and onboardingCoordinates care with clinical staff with any patient side effect and/or request from providers, patient or caregiverCollects, documents and reviews all needed information to ensure timely coordination of careCoordinates delivery of medications in a timely manner to patient's preferred location (bedside, home, outpatientpharmacy) to ensure patients receive treatment in a timely manner
Competencies:
ACCOUNTABILITY, CUSTOMER SERVICE, EFFECTIVE COMMUNICATION, ORGANIZATION SKILLS, PROBLEM SOLVING, PRODUCTIVITY, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR
Education and Certification Requirements:
High School Diploma or Equivalent (Required)Registered Pharmacy Technician (RPT LICENSE) - State of Florida (FL)
Additional Job Information:
Complexity of Work: Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Required Work Experience: Minimum of two (2) year of experience in a pharmacy or pharmacy call center setting Other Information: Complies with all state and federal legal and regulatory requirements.
Working Conditions and Physical Requirements:
Hollywood, Florida
At Memorial Healthcare System (MHS), our ever-growing pharmacy career options present unlimited opportunities to individuals passionate about advancing pharmacy practice. As a nationally recognized and respected leader for providing "A-rated" patient care and safety, MHS prides itself on being able to grow and adapt to the rapidly evolving needs of our community and healthcare industry.
Summary:
Provides patient centered customer service to internal and external clients. Serves as a liaison between the pharmacy, payors, patients and providers. In addition, coordinates care to ensure patient intake, prescription processing, resolution of third party rejections, medication orders and delivery process.
Responsibilities:
Collaborates with clinical staff to facilitate patient and/or caregiver requestsPerforms patient intake, benefits investigation, obtains copay assistance and provides link to patient assistance or triagesto other pharmacies or servicesPerforms activities related to pharmacy technician scope of practiceMaintains compliance with department workflow assignments and metricsCommunicates effectively in person, over the phone and in writing to provide customer service to the internal and externalcustomers (patient, caregiver, physician, pharmacist) and liaisons between patient and providers for medication needs,including patient information, prescription processing, third party rejection resolution, delivery, storage, supplies, refills,education materialsSupports staff training, transitioning and onboardingCoordinates care with clinical staff with any patient side effect and/or request from providers, patient or caregiverCollects, documents and reviews all needed information to ensure timely coordination of careCoordinates delivery of medications in a timely manner to patient's preferred location (bedside, home, outpatientpharmacy) to ensure patients receive treatment in a timely manner
Competencies:
ACCOUNTABILITY, CUSTOMER SERVICE, EFFECTIVE COMMUNICATION, ORGANIZATION SKILLS, PROBLEM SOLVING, PRODUCTIVITY, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR
Education and Certification Requirements:
High School Diploma or Equivalent (Required)Registered Pharmacy Technician (RPT LICENSE) - State of Florida (FL)
Additional Job Information:
Complexity of Work: Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Required Work Experience: Minimum of two (2) year of experience in a pharmacy or pharmacy call center setting Other Information: Complies with all state and federal legal and regulatory requirements.
Working Conditions and Physical Requirements:
- Bending and Stooping = 40%
- Climbing = 40%
- Keyboard Entry = 60%
- Kneeling = 40%
- Lifting/Carrying Patients 35 Pounds or Greater = 0%
- Lifting or Carrying 0 - 25 lbs Non-Patient = 40%
- Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 40%
- Pushing or Pulling 26 - 75 lbs Non-Patient = 40%
- Lifting or Carrying > 75 lbs Non-Patient = 40%
- Pushing or Pulling > 75 lbs Non-Patient = 40%
- Reaching = 60%
- Repetitive Movement Foot/Leg = 40%
- Repetitive Movement Hand/Arm = 40%
- Running = 40%
- Sitting = 40%
- Standing = 60%
- Walking = 60%
- Audible Speech = 80%
- Hearing Acuity = 80%
- Smelling Acuity = 80%
- Taste Discrimination = 40%
- Depth Perception = 60%
- Distinguish Color = 60%
- Seeing - Far = 60%
- Seeing - Near = 60%
- Bio hazardous Waste = 40%
- Biological Hazards - Respiratory = 40%
- Communicable Diseases and/or Pathogens = 20%
- Asbestos = 20%
- Cytotoxic Chemicals = 40%
- Dust = 40%
- Gas/Vapors/Fumes = 20%
- Hazardous Chemicals = 20%
- Hazardous Medication = 40%
- Latex = 40%
- Computer Monitor = 80%
- Domestic Animals = 20%
- Extreme Heat/Cold = 20%
- Fire Risk = 40%
- Hazardous Noise = 20%
- Heating Devices = 20%
- Hypoxia = 20%
- Laser/High Intensity Lights = 20%
- Magnetic Fields = 20%
- Moving Mechanical Parts = 40%
- Needles/Sharp Objects = 60%
- Potential Electric Shock = 20%
- Potential for Physical Assault = 40%
- Radiation = 20%
- Sudden Decompression During Flights = 0%
- Unprotected Heights = 0%
Source : Memorial Healthcare System