Pharmaceutical Customer Service (Advanced Excel) - On-Board Companies

 
About Us:
On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full-time positions to our employees. We offer benefits as well as 401k.
 
Position Details: 
Position Type:  6+ month contract with additional opportunity contingent upon performance and continued business need
Job Location: New Brunswick/Somerset, NJ
Shift: 1^st shift
Compensation: $25-$30 per hour
 
**Please note that candidates:

• Must have advanced Excel skills (Pivot tables, V-Lookups).
• Previous experience within the pharmaceutical industry (preferred)
• This position is 100% onsite

 
The individual selected will be responsible for all customer service activities in support of both the Brand and Generics divisions under the leadership of the customer service manager.  
 
Responsibilities

• Oversight on the Order Management Process and develop key relationships at our 3PL partner with respect to Customer Shipments/Deliveries
• Provide customer support where needed and ensure responses are timely. Follows up with customer to see that complaint was satisfactorily resolved as necessary.
• Answering phones and keeping a detailed log of consumer questions / complaints that are transferred to medical.
• Ensure unsurpassed quality service to our client’s customers.
• Interact with all levels of Internal Management and actively participate in meetings when required.
• Have a detailed working knowledge of employee job responsibilities, system capabilities and limitations.
• Understanding and compliance of department processes, procedures and policies
• Ensure pricing problems are properly directed /researched/resolved in timely manner
• Assist in Order Allocation Process and Backorder Management
• Support Sales/Marketing, Contracts and Pricing to ensure execution of all promotions, pricing offers

Qualifications:

• Associate degree in science, related field or equivalent Customer Service related experience within the pharmaceutical industry.
• Three to five years related experience and/or training preferred, or equivalent combination of education and experience.  
• MUST have advanced Excel skills (Pivot Tables, V-Lookups) Ability to recommend and implement change 
• Outstanding interpersonal and organizational skills
• Ability to operate effectively in an environment with a high volume of transactions 
• Ability to develop strong relationships with contacts at customer accounts, excellent oral and written communications. 
• Ability to analyze data, troubleshoot problems and multitask.
• Intermediate level knowledge of MS programs.

  
Apply Today!
www.onboardusa.com
 
On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry. Today, On-Board is a thriving privately held family of companies with services including: Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America.
 
The On-Board Family of Companies conducts operations through its Corporate Headquarters located in
East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC.  On-Board’s Mission is to provide “Flexible Service by applying the talents of our people, work processes and technology to meet our clients’ expectations in a Safe, Responsible and Dependable manner.”
 
On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics.
 
JD# 24-01983
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