Pharmacy Customer Service Representative - Strive Pharmacy
Mesa, AZ
About the Job
Company Overview
Before we opened Strive Pharmacy we were unsatisfied with the current state of the pharmaceutical industry. Most of the current pharmaceuticals only offer a one size fits all approach and often come with unwanted and potentially dangerous side effects. We found that through compounding we can offer a much more personalized solution to medicine.
Through this we have been able to help patients get the results they are seeking for their personal needs. After years of working for corporate chains we took the risk and opened Strive Pharmacy. We are dedicated to providing a better experience for each customer and clinic that we work with. Come see the Strive difference.
Our Mission
We're flipping the script with personal medicine. We strive to interrupt an industry that has been closed to personalized care, accessibility, and nuance for too long. We strive to shift a reactive view of self-care and ignite a proactive baseline-shifting approach to health for all. 'The human element' is our crux and catalyst, driving all that we do, whether we're interacting with patients, providers, or practices. We're here to partner with those ready for a change. More than a compounding pharmacy, we're on a mission to positively disrupt healthcare as we know it. Strive is about more than medicine. Strive is about striving for the personal side of healthcare.
Position Type: Full-Time
Position Schedule: Employees are required to work any of our 8-hour shift schedules during our normal business hours, M-F 8:00am - 6:00pm.
* High-performing candidates will have the opportunity to enjoy a hybrid work arrangement, blending remote and in-office collaboration for optimal flexibility *
Position Overview
Are you ready to step into a pivotal role that shapes the future of healthcare? At Strive Pharmacy, we're looking for a Pharmacy Customer Service Representative who's ready to be a game-changer in delivering top-notch patient care, driving seamless communication, and ensuring our team's success. You won't just be part of the action—you'll be at the very heart of our commitment to excellence, setting the gold standard for compliance and customer service. This is your chance to shine and make a real impact!
Key Responsibilities
Join the forefront of healthcare excellence, where you'll:
- Handle phone calls and make outgoing calls to assist patients and healthcare providers.
- Manage payments and maintain accurate financial records.
- Provide efficient solutions to inquiries about orders, including payment, shipping, and processing.
- Respond to text messages promptly for easy communication.
- Facilitate communication between pharmacists and technicians to ensure smooth patient care.
Required Qualifications
- A GED or high school diploma.
- A clean criminal record with no felonies.
- Willingness to obtain a pharmacy technician trainee license to begin employment.
- Previous experience working in a customer service or call center environment within the pharmaceutical or healthcare space.
Desired Skills
- An active State Technician license and completion of a recognized PTCB course is preferred.
Work Environment
- Regularly stand to communicate and engage with patients and colleagues.
- Frequently use your hands for handling documentation, accessing information, and ensuring smooth operations.
- Occasionally stand and walk within the facility.
- Capable of lifting and moving items, even up to 50 pounds.
- Work predominantly indoors in a collaborative setting with peers and pharmacists.
Benefits/ Perks
Strive Pharmacy provides a comprehensive benefits package that encompasses various perks such as employer paid healthcare coverage available after 30 days of employment, the choice of an FSA/HSA, a voucher for new hire scrubs (if applicable), parental leave, a 401(k) plan with matching contributions, and the benefit of weekends and holidays off. FREE COMPOUNDED MEDS to employees and immediate family members.
Culture
At Strive, culture plays a fundamental role in shaping our workplace atmosphere. Beyond our exceptional benefits package, we foster a sense of community. Throughout the year, we arrange various holiday potlucks and festive celebrations. Strive is committed to promoting both personal and professional development, striving for our employees to excel and grow in every aspect of their lives, both within and outside of the workplace.
EEO
Strive Pharmacy is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state or local laws.
Disclaimer*** Please do not call the pharmacy location with questions about your application or interview. A talent acquisition partner will reach out to you.
