Pharmacy Outreach Specialist I at Advanced Diabetes Supply

About Our Company

Advanced Diabetes Supply® was founded on the bold principle of creating a knowledgeable, reliable and demonstrably superior diabetes supply company. Our approach, coupled with a commitment to service and innovation, has catapulted Advanced Diabetes Supply® to a national leader in the industry. Creating high-performance, adaptive teams requires a relentless commitment to hiring the best. We strive to maintain a casual, fun environment whenever possible, but we don't just play around. We work hard every day to provide a positive work culture and respectful atmosphere. The standards we set for ourselves are high, and we love to be challenged! If you enjoy working in a collaborative environment, have a passion for excellence and a bias for action, we may be just what you've been looking for.

Interested in learning more about our company and its culture? Visit us at www.northcoastmed.com

About The Position

Hours: 8:00 AM to 4:30 PM PT, Monday to Friday

Location: Carlsbad, CA

Position Summary

The Pharmacy Outreach Specialist is responsible for supporting the success and accelerated growth objectives of the Pharmacy Services Business Unit. The Specialist will work within the scope of responsibilities as dictated below with guidance and support from the Pharmacy Services Account Executive, Vice President, Chief Sales Officer, President, Chief Executive Officer and any other necessary parties whom can support the objectives.

Essential Functions

• Contacts specific pharmacies from detailed list to bring awareness of ADS CGM solution to the pharmacy staff
• Target minimum of 50 outbound calls per day
• Updates detailed reporting metrics following each call and provides to leadership weekly for review
• Identifies growth per pharmacy chain based on daily calls and reports accordingly
• Answers specific questions posed by pharmacy staff during outreach calls
• Responds promptly to all inquiries via phone or e-mail from pharmacy contacts
• Provides individual patient follow-up on case by case basis when prompted by pharmacy corporate contact or store employee
• Specialist is a self-starter, self-motivated, reliable, engaged, and provides feedback as to how to improve processes and policies in addition to growing book of business
• Adapts quickly to frequent process changes and improvements
• Strives to exceed goal expectations of Specialist role
• Attends all department and team meetings as required
• Performs any additional responsibilities or special projects as required
• Embraces and exemplifies ADS core values:
• We put our people first.
• We serve our members with passion.
• We take ownership.
• We pursue excellence.
• We never stop growing.

Other Responsibilities

• May perform any additional responsibilities or special projects as required.
• Duties and responsibilities may be subject to change based upon the needs of the department.
• May provide cross-functional support as business needs demand.

• Bachelor's Degree or equivalent additional experience
• 2 years of related experience and/or equivalent training
• Basic level computer/MS Office skills
• Pharmacy and/or DME experience desired.
• Working knowledge of computer/data entry with the ability to learn new systems.

Expected Competencies

• Friendly, professional, and effective communications skills; able to calmly present solutions in challenging situations.
• Effective customer service skills, including phone and interpersonal skills.
• Analytical thinking with ability to recognize business needs and drive solutions to address them.
• Attention to detail, using best practices for coding including but not limited to commenting code, application testing and review of work completed.
• Ability to multitask and work on multiple high-priority projects concurrently.
• Aptitude for proactive, solution-oriented problem-solving
• Ability to learn and adapt to rapid change.
• Clear diction and knowledge of the English language, both written and verbal, , and ability to communicate moderately complex information in varied formats to internal and external persons.
• Service-orientation and aptitude to resolve challenges with all forms of complaints.
• Self-directed accountability and reliability.
• Cultural competence.

Physical Demands

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable employees with disabilities to perform the essential functions. While performing the responsibilities of the job, the employee is required to remain in a stationary position most of the time (stand or sit). While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is frequently required to stand, walk and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Other Requirements

• Candidates must successfully pass a background check.
• Candidates must be able to provide proof of eligibility to work in the United States without sponsorship.

Compensation Package

Pay ranges may vary depending on location. The general pay range for this position is $18-$19 per hour. Actual compensation depends on education, experience, and relevant skills. In addition, benefits include:

• Health, Dental & Vision options
• FSA and HSA plan with Employer Contribution
• Employer paid EAP
• 401k with 4% Company Match
• Paid Time Off (PTO) Including 7 Paid Holidays and a Birthday Holiday
• On-Site Gym
• In-house Training Programs
• A fun culture in a fast-growing organization!

Equal Opportunity Statement

Advanced Diabetes Supply® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

PM21

Compensation details: 18-19 Hourly Wage

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