Pharmacy Tech I - Clinical Care Services - NTT DATA

Pharmacy Technician (Call Center)
Location:  San Antonio, TX (Onsite/Hybrid)
Pay Rate: $16.85 per hour
Start Date: 10/14/2024
Shift: Training M-F 8-430 pm CT
After Training: M-F 10-630 pm CT with Rotating Saturday
Employment Type:  Long Term Contract/ Not a Direct Hire
 
In this role, you will be responsible for:
•             The Tech I Prior Authorizations takes in-bound calls from providers, pharmacies, members, etc. providing professional and courteous phone assistance to all callers through the criteria based prior authorization process. Maintains complete, timely and accurate documentation of reviews. Transfers all clinical questions, escalations and judgement calls to the pharmacist team.
•             The Tech I will also assist with other duties as needed to include but not limited to: outbound calls, reviewing and processing Prior Auth’s received via fax and ePA, monitoring and responding to inquiries via department mailboxes and other duties as assigned by the leadership team.
 
PRIMARY DUTIES AND RESPONSIBILITIES:
1. Effectively manage work volume by handling inbound calls/fax/ePA requests utilizing appropriate courteous and professional behavior based upon established standards.
2. Comply with departmental, company, state, and federal requirements when processing all information to ensure accuracy of information being provided to internal and external customers.
3. Communication with other internal groups regarding determination status and results (seniors, pharmacists, appeals, etc).
4. Identify and elevate clinical inquiries to the pharmacist team as appropriate.
 

NTT DATA is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.