Pharmacy Technician at A-Line Staffing Solutions

Job Title: Pharmacy Technician – Prior Authorization (Healthcare Call Center)

Location: Remote

Job Type: Full-Time/Contract

Job Overview:
We are seeking a qualified Pharmacy Technician to join our team, specializing in the Prior Authorization process. In this role, you will handle high-volume incoming calls from members, providers, and others, providing professional phone assistance while following a criteria-based authorization process. You will also maintain accurate records of approvals and denials, transferring any clinical questions to the pharmacist.

Key Responsibilities:

• Answer and manage incoming calls related to prior authorization requests from members and providers.
• Provide professional phone assistance through the criteria-based authorization process.
• Maintain complete, accurate, and timely documentation of all approvals and denials.
• Transfer clinical questions and judgment calls to the pharmacist when necessary.

Required Skills and Qualifications:

• Minimum of 1 year of experience in a high-volume customer service position, preferably in healthcare, social services, or a similar field.
• Strong verbal communication skills and a professional demeanor on the phone.
• Ability to handle a fast-paced, high-volume call environment.
• Detail-oriented with a focus on accuracy in documentation.
• Proficiency in computer systems and data entry.

Preferred Qualifications:

• Pharmacy Technician certification (State or National) preferred but not required.
• Experience in a healthcare-related call center is a plus.

Education:

• High school diploma or equivalent required.

How to Apply: If you meet the qualifications and are interested in this remote opportunity, please submit your resume to Treaver Gibbs at