Phlebotomy Supervisor, Clinical Lab at Frye Regional Medical Center

Job Summary

This position has access to and knowledge of extremely sensitive, private, and confidential materials. Ability to maintain the highest standard is required with zero tolerance.

All the primary duties within this document will be performed according to established policies, procedures and guidelines within the department and the Medical Center.

Works under the supervision of the Laboratory Manager. The phlebotomy supervisor will be responsible for ensuring the laboratory phlebotomy section is operating in compliance with all accrediting agencies’ standards. Their responsibilities will be approximately 80% work performance and 20% management of operations and processes. Responsibilities include: establishing and maintaining accurate and compliant policies, procedures and protocols related to sample collection and phlebotomy practices; supervision (clinical) of the phlebotomy team; timely review of periodic reports/temp logs and other data related to phlebotomy, and performs tasks in a safe manner and in accordance with all safety and health programs. The phlebotomy supervisor acts as a resource for patient caregivers, laboratory management, the medical director, and the laboratory staff.

COMPANY DESCRIPTION

Frye Regional Medical Center, located in the beautiful foothills of North Carolina is a 355-bed acute care hospital, 81-bed Behavioral Health facility and more than 70 primary and specialty care providers.

Essential Functions

1. Supervises and coordinates the operations of phlebotomists and lab assistants and administers policies and procedures to provide direction to effectively manage the laboratory services.

• Ensures processes and systems are efficient and cost-effective, staffing levels are appropriate and deliver quality services while meeting financial/productivity thresholds.

• Remains current on regulatory, legal, and corporate expectations and ensures compliance.

• Maintains policies and procedures to provide direction and effectively manage the phlebotomy area.

• Prepares, participates in and is responsible for department achieving accrediting reviews (JCAHO, CAP, CLIA, etc.)

• Monitors overall supply usage and inventory levels to achieve cost containment goals and targeted inventory turnovers.

• Oversees department maintenance/safety.

2. Directs the training of phlebotomy staff and any Laboratory affiliated students to ensure that they are trained to deliver quality services.

• Maintains knowledge regarding the duties and responsibility of all persons supervised, so able to offer expert advice, guidance, training etc. to assist staff members in performing their jobs and assist directly, when necessary.

• Utilizes and teaches accepted procedures and techniques for collecting, receiving, and processing laboratory specimens.

3. Ensures laboratory competency in performance and reporting of proficiency testing by maintaining and reporting appropriate documentation of data as required by accrediting agencies and hospital policy.

4. Ensures adequate staffing in the laboratory through proper scheduling while maintaining excellent service and high productivity.

5. Interacts with other members of laboratory leadership to ensure services of the departments managed are effective in meeting their goals, objectives, and budget targets.

• Actively participates in meetings, committees, and projects.

• Meets annual expectations for attendance at Ethics, Forums, department meetings and other required training/workshop sessions.

• Takes initiative for self-development and responds professionally to feedback from supervisor to enhance performance.

6. Monitors quality indicators and recommends improvements in department processes and procedures and actively participates in establishing, implementing, and monitoring TQM/PI programs.

• Provides administrative staff with periodic reports of quality indicators.

• Participates in Quality Management meetings and improvement projects.

7. Coordinates, monitors, and educates staff on front office and receptionists’ duties.

• Answer incoming phone calls and greet customers in Lab reception area.

• Perform necessary communication (via fax or phone) between Lab and Physician/Provider offices to ensure testing is ordered and reported correctly.

• Label and delivery of Outpatient Specimens to Laboratory areas.

• Prepare and distribute specimen containers and instructions to Outpatients.

• Process orders on all Medicare patients through Compliance Checker prior to order entry and follow all Medical Compliance rules to ensure that appropriate paperwork is completed, and follow-up is taken when necessary.

8. Achieves departmental goals as defined by job description.

9. Adherence to all core measure initiatives, patient safety goals, and NQF Safe Practices

10. Other duties as assigned.

Benefits - Wide range of benefits options!

• Here at Frye, you choose your own Medical, Dental, and Vision plans from a variety of competitive options that give you the coverage that best fits your needs.
• HSA
• 401(K) retirement plan contributions
• Generous Paid Time Off
• Accident & Critical Illness Insurance
• Prescription Assistance with OptumRx
• Income protection programs for the entire family such as life insurance, Short/Long-term Disability, and Identity Theft.
• Employee Assistance program at no cost to you to provide emotional, legal, financial, and daily life support for your entire household. Services are available 24 hrs. a day, 7 days a week.
• Free travel and entertainment discount program to ensure you enjoy your time away from work.

Why join our team?

Frye Regional Medical Center employs more than 1500 professional and clinical staff. Our medical center is a 355-bed acute care facility which offers a broad array of inpatient and outpatient care. Frye Regional Medical Center is dedicated to providing patients with a full range of services to meet the healthcare needs of our community. We believe our employees are our most valuable assets in accomplishing this goal and we have made great strides to ensure employee satisfaction. If you are passionate about changing lives, we are looking for you!

Minimum Education

High School diploma required. Associate or BS degree preferred.

Required Skills

Licensure / Certifications: ASCP phlebotomy certification or Equivalent required. MT/MLT certification preferred.

Experience: 3 years of experience as laboratory phlebotomist or technician/technologist.