Phone Analyst - Ztek Consulting INC
Hooksett, NH
About the Job
Job Title: Phone Analyst
Duration: 6-12 months
Location: Onsite Hookset, NJ
Work Type:
Rate: Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Job Summary:
We are seeking a highly skilled Phone Analyst with 8 to 11 years of experience to join our team. The ideal candidate will have extensive experience in field services. This role involves analyzing geospatial data to support various projects and initiatives, contributing to the company's mission of delivering innovative solutions.
Duration: 6-12 months
Location: Onsite Hookset, NJ
Work Type:
Rate: Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Job Summary:
We are seeking a highly skilled Phone Analyst with 8 to 11 years of experience to join our team. The ideal candidate will have extensive experience in field services. This role involves analyzing geospatial data to support various projects and initiatives, contributing to the company's mission of delivering innovative solutions.
Required Skills: Field Services
Responsibilities:
Liaise with onshore team for issue resolutions related to Phones
Work on deliverables adhering to SLA requirements.
Ensure support artifacts are updates on time.
Recommend & implement corrective measures around the device support
Liaise with Source & Destination application stake holders for faster resolution of issues.
Work on deliverables adhering to SLA requirements.
Adhere to Merchants processes for incident management & other tasks.
Liaise with onshore team for issue resolutions related to Phones
Work on deliverables adhering to SLA requirements.
Ensure support artifacts are updates on time.
Recommend & implement corrective measures around the device support
Liaise with Source & Destination application stake holders for faster resolution of issues.
Work on deliverables adhering to SLA requirements.
Adhere to Merchants processes for incident management & other tasks.
Qualifications:
Possess a bachelors degree in Geography, Geospatial Science, or a related field.
Have a minimum of 8 years of experience in geospatial analysis and field services.
Demonstrate proficiency in using geospatial software such as ArcGIS, QGIS, or similar tools.
Show strong analytical skills and attention to detail.
Exhibit excellent communication and collaboration skills.
Have experience in developing and maintaining geospatial databases.
Be knowledgeable about the latest trends and technologies in geospatial analysis.
Display the ability to train and mentor junior analysts.
Understand and comply with relevant regulations and standards in geospatial data handling.
Be capable of working in a hybrid model with minimal supervision.
Show a proactive approach to problem-solving and continuous improvement.
Demonstrate the ability to produce detailed reports and visualizations.
Have a strong commitment to data accuracy and integrity.
Possess a bachelors degree in Geography, Geospatial Science, or a related field.
Have a minimum of 8 years of experience in geospatial analysis and field services.
Demonstrate proficiency in using geospatial software such as ArcGIS, QGIS, or similar tools.
Show strong analytical skills and attention to detail.
Exhibit excellent communication and collaboration skills.
Have experience in developing and maintaining geospatial databases.
Be knowledgeable about the latest trends and technologies in geospatial analysis.
Display the ability to train and mentor junior analysts.
Understand and comply with relevant regulations and standards in geospatial data handling.
Be capable of working in a hybrid model with minimal supervision.
Show a proactive approach to problem-solving and continuous improvement.
Demonstrate the ability to produce detailed reports and visualizations.
Have a strong commitment to data accuracy and integrity.
ABOUT Ztek:
Website: www.ztekinc.com
Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek's diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.
Website: www.ztekinc.com
Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek's diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.
Disclaimer:
Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hrd@ztekinc.com Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.
Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hrd@ztekinc.com Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.
Source : Ztek Consulting INC